Pharmacy Technician Supervisor
About The Position
Oscar is hiring a Pharmacy Technician Supervisor to join their Pharmacy Utilization Management team. Oscar is a health insurance company built on a technology platform focused on serving its members. The Pharmacy Technician Supervisor will lead the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. This role will mentor staff, optimize operational workflows, and resolve operational escalations. The Pharmacy Technician Supervisor will foster a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance. This is a remote position open to candidates in specific states. Occasional travel may be required.
Requirements
- Active, unrestricted Pharmacy Technician certification (CPhT)
- High school diploma or equivalent
- 4+ years of work experience in a pharmacy related field
- 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
- 1+ years of people or project management experience.
Nice To Haves
- Bachelor's degree
- Experience managing a team of pharmacy technicians performing utilization management operations
- Experience developing and managing key performance indicators/metrics for an operational team
- Acute attention to detail, excellent written and verbal communication skills
Responsibilities
- Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
- Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.
- Be the resource for complex intake issues, escalated provider inquiries, and system glitches.
- Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
- Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.
- Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Benefits
- medical
- dental
- vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- unlimited vacation program
- annual performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
