Pharmacy Technician Specialist-Specialty Pharmacy Fulfillment Operations, Full-time Days (rotating day shifts)

Northwestern Memorial Healthcare • Chicago, IL

4d

About The Position

The Pharmacy Technician Specialist supports Specialty Pharmacy Fulfillment Operations and performs advanced technical duties under the direction of a registered pharmacist. The role supports the daily operation of dispensing areas, including prescription-related, unit-dose-related, and sterile-product-related functions, as well as documented manufacturing procedures. The specialist handles medication and supply inventory, prescription processing and billing, patient and insurance information, shipment coordination, and compliance-related workflows. The role also contributes to pharmacy operations through technician leadership, training, process improvement, troubleshooting, and coordination with pharmacy teams and other departments.

Requirements

• High school diploma or GED equivalent.
• Active Illinois Pharmacy Technician License issued by IDFPR. Licenses issued after December 31, 2007 must have a Certified or Student designation by the second license renewal, in accordance with the Illinois Pharmacy Practice Act; technicians licensed before January 1, 2008 must meet the department skill-level certification requirement.
• Certified Pharmacy Technician credential through PTCB or ExCPT through NHA for Specialty Pharmacy.
• 1–2 years of technician experience.
• Previous experience as a Pharmacy Technician in a hospital or outpatient setting.
• Excellent critical-thinking skills, decisive judgment, and ability to work with minimal supervision.

Nice To Haves

• Minimum 5 years of technician experience.

Responsibilities

• Receive, verify, and stock drugs, controlled substances, and supplies; manage invoices, dropship and alternate distribution-center deliveries, and controlled-substance receiving documentation.
• Generate cycle-count and expiration reports, oversee the expiring-medication process, and collaborate with Procurement and Supply Chain to maintain inventory levels.
• Resolve order-receipt issues, back orders, shipping errors, incorrect pricing, and out-of-stock medication issues; take timely action on recalls and communicate relevant information to leadership.
• Maintain purchasing records, generate pick lists and labels, and forecast medication doses and supplies needed.
• Coordinate and communicate workflow changes, back orders, and new drug information with management, coworkers, customers, healthcare professionals, and inventory staff.
• Research and resolve issues and consumer complaints; understand participating third-party payors and their requirements.
• Coordinate with pharmacy operations analysts regarding third-party billing issues and with centralized procurement regarding ordering and inventory.
• Assist with prescription audits; troubleshoot billing rejections and rebill claims to commercial, federal, and state insurance carriers.
• Verify and update patient demographic information and document patient insurance information in appropriate systems.
• Use case management and pharmacy software to schedule prescription refills and adjudicate claims; coordinate prescription orders, ready-at dates, and shipping or delivery methods.
• Perform point-of-sale functions and comply with drug-specific REMS requirements, including completing required forms and authorizations and providing medication guides when needed.
• Complete prescription return-to-stock reports on time and use pharmacy computer systems to create prescription labels.
• Understand medication-shipping procedures and independently resolve shipping complications.
• Spend no more than 5% of work time on program quality management.
• Perform advanced Pharmacy Technician duties and lead performance improvement initiatives.
• Serve as a liaison between pharmacy and other departments; assist with or coordinate technician schedules, services, assignments, and workflow.
• Promote situational decision-making and problem-solving, foster teamwork, and provide education and training.
• Maintain documentation of media-fill and fingertip-testing completion and participate in site meetings, including drug-shortage meetings, huddles, and staff meetings.
• Manage controlled-substance receiving, reconciliation, discrepancy tracking, and investigations.
• Perform minor repairs of automated dispensing system machines; handle recalls, crash-cart monitoring, and KitCheck ordering; troubleshoot and restock.
• Perform Tech-Check-Tech duties, including automated dispensing cabinet runs and checks of controlled substances, barcode-scanned pills, and premixed IV bags.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED