Pharmacy Technician Specialist-Specialty Pharmacy Fulfillment Operations, Full-time Days (rotating day shifts)

Northwestern Memorial Healthcare • Chicago, IL

5d • $27 - $37

About The Position

The Pharmacy Technician Specialist supports Specialty Pharmacy Fulfillment Operations and performs advanced technical duties under the direction of a registered pharmacist. The role supports daily dispensing operations, prescription and unit-dose functions, sterile product-related work, and documented manufacturing procedures. It also coordinates inventory, purchasing, prescription fulfillment, billing, shipping, compliance, and communication across pharmacy teams and other departments.

The specialist leads performance improvement initiatives, assists with technician scheduling and workflow coordination, and supports education and training. The position also includes controlled-substance oversight, troubleshooting, equipment maintenance, medication recall and crash-cart monitoring, and other duties as assigned. This is a full-time, 40-hour-per-week position working rotating day shifts.

Requirements

• High school diploma or GED equivalent.
• Active Illinois Pharmacy Technician license issued by IDFPR.
• For licenses issued after December 31, 2007, the license must have a Certified or Student designation by the second license renewal, in accordance with Section 9 of the Illinois Pharmacy Practice Act.
• For technicians licensed before January 1, 2008, meet the department skill-level requirement for certification.
• For Specialty Pharmacy, Certified Pharmacy Technician credential through PTCB or ExCPT through NHA.
• One to two years of technician experience.
• Previous experience as a Pharmacy Technician in a hospital or outpatient setting.
• Excellent critical-thinking skills, decisive judgment, and the ability to work with minimal supervision.

Nice To Haves

• At least five years of technician experience.

Responsibilities

• Receive, verify, and stock drugs, controlled substances, and supplies; manage invoices, purchase orders, catalogs, and historical purchasing records.
• Print and process daily ABC invoices, identify dropship or alternate distribution-center items, and handle controlled-substance receiving documentation in CSM.
• Generate cycle-count and expiration reports; oversee expiring medications and take timely action on recalls.
• Coordinate with Procurement, Supply Chain, Inventory Technicians, pharmacy operations analysts, leadership, and other healthcare professionals regarding inventory, backorders, workflow changes, billing, and drug information.
• Resolve order receipt issues, backorders, shipping errors, incorrect pricing, out-of-stock medication issues, consumer complaints, and other operational problems.
• Generate pick lists and labels; forecast medication doses and supplies; maintain appropriate inventory levels.
• Support prescription audits and resolve billing rejections by rebilling claims to commercial, federal, and state insurance carriers.
• Verify and update patient demographic and insurance information in the appropriate systems and document insurance details.
• Refer clinical questions about prescriptions, medications, or health conditions to a pharmacist and document the referral.
• Use case management and pharmacy software to schedule refills and adjudicate claims; coordinate prescription orders, ready dates, times, and shipping or delivery methods.
• Perform point-of-sale functions and manage prescription return-to-stock reports in a timely manner.
• Follow drug-specific REMS requirements, identify fulfillment needs, complete pharmacy forms and authorizations, and provide medication guides when required.
• Use pharmacy computer systems to access, enter, and retrieve information and create prescription labels; independently troubleshoot medication shipping complications.
• Spend no more than 5% of time on program quality management.
• Perform advanced Pharmacy Technician duties and lead performance improvement initiatives.
• Serve as a liaison between pharmacy and other departments; assist with or coordinate technician schedules, services, assignments, and workflow prioritization.
• Promote situational decision-making and problem-solving, foster teamwork, and provide education and training.
• Maintain documentation of media fill and fingertip testing completion and participate in site meetings, including drug shortage discussions, huddles, and staff meetings.
• Manage controlled-substance receiving, reconciliation, discrepancy tracking, and investigations.
• Perform minor repairs of automated dispensing system machines; handle recalls, crash-cart monitoring, and KitCheck ordering.
• Troubleshoot, restock, perform Tech-Check-Tech duties (including ADC runs, controlled substances in ADCs, barcode-scanned pills, and premixed IV bags), participate in assigned projects, and perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED