Pharmacy Technician Specialist I Specialty Pharmacy Services

Advocate Health and Hospitals Corporation • Charlotte, NC

4d • Hybrid

About The Position

This is a full-time position within Specialty Pharmacy Services, specifically in Retail Pharmacy - Specialty Drug Management. The role involves completing area-specific work according to standard processes and procedures, serving as an expert with specialized equipment and technology, and problem-solving technical issues. The technician will ensure accurate and timely documentation, support communication with patients and care teams, identify quality improvement opportunities, and contribute to operational changes and standardization. They will also participate in specialized work teams and committees, comply with legal and regulatory standards, and stay current with advancements in the specialized field. Collaboration with department leadership on best practices, maintaining updated knowledge and skills, and contributing to the education of others are key aspects of the role. The technician will also support pharmacy department initiatives and accept tasks from other pharmacy roles when workload necessitates.

Requirements

• Registration/Licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)
• High school diploma or GED equivalent
• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background.
• Must be computer savvy, and have a drive to work in a high volume / high demand department with great critical thinking skills.
• Must be able to work well independently and well in a team environment.
• Excellent oral, written, interpersonal, and customer service skills
• Must be able to speak and be understood by others to communicate effectively
• Critical thinking and problem-solving skills
• Basic math skills
• Organizational skills and analytical ability to prepare reports and reconcile reports correctly
• Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
• Ability to maintain strict confidentiality
• Self-discipline and attention to detail
• Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders.
• May require extended periods of sitting.
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises.
• Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job

Nice To Haves

• Prefer 2 years of retail pharmacy experience; general knowledge around insurance trouble shooting, prior authorizations, and copay assistance.
• Strong background in medical terminology preferred
• Associate or bachelor's degree
• Flexibility to travel between pharmacy locations

Responsibilities

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED