Pharmacy Technician - Refill Call Coordinator
About The Position
This position functions to support all aspects of medication refills within the Outpatient Pharmacy dispensing software at The Ohio State University Wexner Medical Center Specialty Pharmacy, under the supervision of a licensed pharmacist. Duties include receiving inbound phone calls and making outbound phone calls, selecting medications for refill based on patient requests, billing prescriptions, making electronic documentation; and other duties as permitted by Ohio Board of Pharmacy. The Pharmacy Technician I assists pharmacists in ensuring accurate medication dispensing and regulatory compliance in accordance with Ohio Board of Pharmacy rules, state and federal regulations, USP standards as applicable, and institutional policies. This role supports patient care while promoting a safe and efficient medication-use system. Must demonstrate knowledge and skills necessary to provide services appropriate to the age of the patients served, including completing any mandatory education requirements.
Requirements
- High school diploma or equivalent.
- Minimum age: 18 years
- Registered or eligible for pharmacy technician registration in Ohio. Pharmacy Technician Trainees must submit all required documentation to the Ohio Board of Pharmacy at least 10 business days before start date.
- 0 years of relevant experience required.
- Maintain Registered Pharmacy Technician status with Ohio Board of Pharmacy. Pharmacy Technician Trainees must obtain Registered Pharmacy Technician status within 1.5 years of hire.
- Continues to meet departmental competency requirements and pharmacy standards of employee conduct.
Responsibilities
- Supporting the safe, efficient, and compliant filling and billing of medications within the Outpatient Pharmacy dispensing software, under the supervision of a licensed pharmacist.
- Providing high-quality, patient-centered support services to ensure accurate prescription refills, prescription billing and documentation.
- Collaborating with pharmacists and other pharmacy technicians to maintain regulatory compliance, operational efficiency, and service excellence across assigned practice areas.
- Maintaining active registration as a Pharmacy Technician Trainee or Registered Pharmacy Technician with the Ohio Board of Pharmacy and fulfilling all continuing education and competency requirements.
- Receiving inbound phone calls and making outbound phone calls.
- Selecting medications for refill based on patient requests.
- Billing prescriptions.
- Making electronic documentation.
- Assisting pharmacists in ensuring accurate medication dispensing and regulatory compliance in accordance with Ohio Board of Pharmacy rules, state and federal regulations, USP standards as applicable, and institutional policies.
- Supporting patient care while promoting a safe and efficient medication-use system.
- Demonstrating knowledge and skills necessary to provide services appropriate to the age of the patients served, including completing any mandatory education requirements.
- Demonstrating professional conduct aligned with hospital and departmental mission, vision, and values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
