Pharmacy Technician, Population Health (Remote)

Trinity Health•Grand Rapids, MI

4d•Remote

About The Position

Supports the Trinity Health Alliance of Michigan pharmacy team to enhance workflow for clinical pharmacy services throughout the network, including medication therapy management (i.e. medication reviews and chronic disease management). Provides patient identification, outreach and scheduling support for Pharmacists completing clinical services within the network and providing telephonic patient care (i.e. pre-visit med rec, adherence monitoring) and supporting data/metric tracking, trending and reporting. Interacts with all levels of medical staff to discuss relevant patient information as warranted. Conducts chart review and patient interviews to identify patient specific reasons for poor medication adherence; resolves identified problem or escalates to clinical pharmacist. Performs medication history taking for patients recently discharged from the hospital or as requested by the Clinical Pharmacist. Records medication information in the electronic health record and updates existing information as needed to ensure accuracy of the patient home medication list. Gathers data and generates reports to improve clinical pharmacy quality metrics and pharmaceutical cost. Documents patient cases in electronic medical record effectively. Appropriately identifies situations for referral to Clinical Pharmacist (i.e. medication adverse event, medication ineffective, drug-drug interaction, lab test indicated). Provides education to reinforce patients' self-management of medications, including proper administration, medication adherence, storage and drug disposal. Prepares and maintains patient education materials/handouts. Proactively contacts patients identified from medication adherence-related reports, high-risk patient reports or Medication Therapy Management (MTM) eligible patient reports. Participates in training and orientation of new employees as needed. Reports issues and concerns to manager in a timely manner. Performs other related duties as assigned.

Requirements

High School Diploma/GED/Equivalent
Michigan Board of Pharmacy Technician registration/license
Certified Pharmacy Technician (CPhT) with PTCB
Three years of pharmacy technician practice
Ability to communicate in English (verbal and written)
Ability to work independently and collaboratively with staff
Must reside in Michigan

Nice To Haves

Post-secondary education (vocational, technical, diploma program, bachelors, etc.)
Graduate of formal pharmacy technician training program
BLS certification
Experience with patient outreach programs
Sales related experience
Good knowledge of the managed care environment
Good knowledge of retail or specialty pharmacy practice

Responsibilities

Enhance workflow for clinical pharmacy services throughout the network.
Provide medication therapy management, including medication reviews and chronic disease management.
Offer patient identification, outreach, and scheduling support for pharmacists.
Provide telephonic patient care, including pre-visit medication reconciliation and adherence monitoring.
Support data/metric tracking, trending, and reporting.
Interact with medical staff to discuss relevant patient information.
Conduct chart reviews and patient interviews to identify reasons for poor medication adherence.
Perform medication history taking for patients.
Record and update medication information in the electronic health record.
Gather data and generate reports to improve clinical pharmacy quality metrics and pharmaceutical cost.
Document patient cases in the electronic medical record.
Identify situations for referral to Clinical Pharmacist.
Provide education to reinforce patients' self-management of medications.
Prepare and maintain patient education materials/handouts.
Proactively contact patients identified from medication adherence-related reports, high-risk patient reports, or MTM eligible patient reports.
Participate in training and orientation of new employees.
Report issues and concerns to manager in a timely manner.
Perform other related duties as assigned.