Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Allentown, PA

21d•Onsite

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered service and building relationships with customers. Walgreens provides an “earn while you learn” pharmacy technician training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to help participants develop the foundational and advanced skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and maintain the skills required in pharmacy care. It provides a nationally recognized, portable credential to support career advancement. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting customer service, pharmacy operations, inventory management, clinical services, and department upkeep. PTCB-certified technicians may also assist with and coach other pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in pharmacy practice under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify prescriptions, and check for possible drug interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection practices and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers.