Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Dunbar, WV

21d•$17 - $20

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides training, learning activities, resources, and on-the-job experience to help participants develop the knowledge and skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and work in pharmacy care. Walgreens provides training for both new and experienced pharmacy workers. Under a pharmacist’s direct supervision, the technician assists with pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Technicians also support pharmacy operations, inventory, workflow, clerical tasks, and clinical services as assigned. The role requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Greet and assist customers and patients, resolve issues, answer questions, model customer service practices, and develop relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and applicable state, federal, and company policies.
Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, check for possible interactions, and support pharmacy workflow.
Report prescription errors promptly to the pharmacist and follow company procedures and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and related activities.
Maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.