Pharmacy Technician - Patient Care Representative I - FT - Days - MRH O/P Pharmacy

Memorial Healthcare

1d•Onsite

About The Position

Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers. In addition, acts as a conduit in collecting key patient information and coordinate delivery of care and service, including medication order, refill and delivery or shipping process.

Requirements

High School Diploma or Equivalent (Required)
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Minimum of one (1) year of work experience in a service related setting

Responsibilities

Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customer (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, delivery, storage, supplies, refills, education materials.
Serves as a liaison between other departments within the pharmacy, payors, providers and the patients.
Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
Tracks packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
Notifies clinical staff with any patient side effect and/or request from providers, patient or caregiver.
Collects, document and reviews all needed information to ensure timely coordination of care.
Assists with patient intake process and patient assistance activities.