Pharmacy Technician - Medication Access

Cleveland Clinic

1d•Onsite

About The Position

This position is eligible for a sign-on bonus of up to $2,500. Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Pharmacy Technician – Medication Access supports both inpatient and ambulatory care by helping patients overcome medication access and insurance barriers throughout their hospital stay. This highly collaborative, patient-focused role is primarily clinical in nature and involves working closely with physicians, nurses, pharmacists, care coordinators, and patients across Main Campus. Caregivers spend approximately 75% of their time rounding on inpatient units, completing medication histories, verifying insurance coverage, resolving prior authorization and medication access issues, coordinating discharge medication plans, and delivering medications to the bedside. By monitoring patient admissions, identifying financial and coverage barriers, and partnering with the care team to optimize medication plans, this role plays a critical part in ensuring timely access to medications, supporting safe transitions of care, and improving the overall patient experience. Retail, ambulatory, or mail-order pharmacy experience and strong medication knowledge are highly beneficial in this fast-paced, team-oriented environment. A caregiver in this position will work Sunday to Saturday on shifts of 4 10’s from 8:00am to 6:00pm. Weekend rotations occur every 4th weekend and holidays required will be 1-2 per year on rotation as well.

Requirements

High School Diploma/GED
Six months of related experience OR completion of a Pharmacy Technician Program
Must hold an active registration as a Registered Pharmacy Technician through the Ohio Board of Pharmacy (OBOP).
Must obtain a national certification as a Certified Pharmacy Technician (CPhT) certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcare Association (NHA) AND Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy within 18 months from the date of hire.

Nice To Haves

Retail, ambulatory, or mail-order pharmacy experience
Strong medication knowledge
Experience dealing with third party insurance and prior authorization process
Completion of a formal pharmacy technician training program

Responsibilities

Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.
Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.
Coordinate education, bedside medication delivery, and medication payment.
Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients.
Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.
Assist manager in creating, implementing and monitoring quality control programs in assigned area.
Conduct third party prior authorization requests when needed.
Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
Complete medication histories or other transitional care activities as assigned per location.