Pharmacy Technician Lead QRT - 2nd shift - Express Scripts - Whitestown, IN

Cigna Healthcare•Whitestown, IN

9d•Onsite

About The Position

Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

Requirements

High school diploma or GED required
3+ year(s) relevant working experience as a Pharmacy Technician.
Experience in a pharmacy dispensing setting is required.
Pharmacy Technician license in the state of Indiana.
General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Strong attention to detail with good organizational skills
Ability to stand for extended periods of time
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Ability and desire to assist team members

Responsibilities

Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
Research patient medication events.
Collaborate with all departments and research operational issues that can impact building operation and quality.
Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.
Document and manage quality audit process for all departments/shifts.
Assist in development, documentation, and updating of Standard Operating Procedures
Assist in training/development of other team members
Demonstrate leadership quality consistent with Cigna Values.