Lead Analyst - Business Product Owner - Express Scripts - Hybrid
About The Position
The Lead Analyst, Business Product Owner (BPO) supports the BPO organization by serving as a key liaison between business stakeholders, sales and contracting teams, and technology partners. This role is responsible for analyzing business needs, monitoring operational performance, supporting tool enablement initiatives, and driving continuous improvement efforts across contracting and sales enablement processes. The successful candidate will combine analytical expertise, business acumen, and strong collaboration skills to support strategic initiatives, optimize system performance, and deliver solutions that improve operational efficiency and user experience.
Requirements
- High School Diploma or GED
- Experience supporting business operations, business analysis, product ownership, process improvement, or system enablement activities.
- Strong analytical and problem-solving skills with the ability to interpret complex datasets and communicate findings effectively.
- Experience developing reports, dashboards, metrics, and KPI measurements.
- Proven ability to manage multiple priorities and work independently in a fast-paced environment.
- Strong written and verbal communication skills with the ability to collaborate across functional teams.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
Nice To Haves
- Bachelor's degree in Business, Information Systems, Analytics, Healthcare Administration, or a related field, or equivalent work experience.
- Experience supporting contract lifecycle management (CLM), sales enablement, Salesforce, Conga, or related enterprise platforms.
- Knowledge of Agile methodologies, product management practices, or project management frameworks.
- Experience working with healthcare, pharmacy benefit management, or managed care organizations.
- Familiarity with business intelligence and reporting tools.
Responsibilities
- Support the planning, execution, and delivery of complex business enablement assignments and projects.
- Analyze business and operational data to identify trends, risks, opportunities, and actionable insights.
- Develop and maintain performance reporting and KPI dashboards used to monitor tool adoption, operational effectiveness, and business outcomes.
- Serve as a liaison between BPO, business stakeholders, product teams, and technology partners to facilitate communication and issue resolution.
- Compile, integrate, analyze, and evaluate data related to tool performance, system utilization, and operational metrics.
- Independently manage multiple small to medium-sized initiatives while contributing to larger strategic programs led by Business Product Owner Advisor.
- Assist with operational support activities including troubleshooting, issue management, root cause analysis, and end-user support.
- Evaluate and apply standard and complex analytical techniques to solve business problems and improve processes.
- Leverage business knowledge and professional expertise to design and recommend enablement solutions that support organizational objectives.
- Partner with stakeholders to gather requirements, document business needs, and support solution implementation.
- Lead special projects and continuous improvement initiatives as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Annual bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
