Pharmacy Technician Lead Representative - Accredo - (PACE) - Remote, TN, FL, PA, IN

Cigna Healthcare•Nashville, TN

5d•Remote

About The Position

As a Pharmacy Technician Lead Representative, you will be responsible for using advanced knowledge of the job under limited supervision to advise pharmacy techs on taking MD clarifications, new verbal prescriptions, and related activities. This role involves coordinating and monitoring daily workflow in the pharmacy, managing front-end WIP, and providing telephonic support. You will lead team huddles, offer initial coaching and direction to pharmacy technicians, and assist the Technician Supervisor with quality initiatives. The position also requires participation in continuous improvement efforts, supporting pharmacy tech staffing, training new employees, identifying training needs for tenured employees, and conducting quality and productivity audits. Additionally, you will create and modify SOPs and handle queues along with the team. Additional duties may be assigned.

Requirements

High School diploma or equivalent; post-secondary education preferred.
Minimum 3 years relevant pharmacy experience.
RX Home Experience.
Valid Pharmacy Technician license / certification / registration as required by state laws.
PTCB is also required for applicants residing in state of TN.
Computer savvy ability in MS Office with strong Excel skill.
Strong attention to detail, accuracy, and quality.
Problem solving skills.
Ability to handle high stress situations.
Flexible and adaptable.
Strong time management skills.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Coordinates and monitors daily workflow in the pharmacy.
Coordinates front end WIP management, including telephonic support.
Leads team huddles and provides initial coaching and direction to pharmacy techs.
Assist Technician Supervisor with all quality initiatives (e.g. INCRs, DPMO).
Participate in Continuous Improvement efforts internal and external to the department.
Supports staffing of pharmacy tech functions as described in the Pharmacy Technician job description.
Supports and trains new employees and identifies ongoing training needs of tenured employees that require retraining.
Conducts quality and productivity audits as assigned by the supervisor.
Create and modify SOPs.
Handle Queues along with team.
Additional duties as assigned.