Pharmacy Technician II, Denver Health Medical Plan (Remote, Must Live in Colorado)
About The Position
The Pharmacy Technician II works under the general supervision of the pharmacy technician supervisor and performs technical tasks within the pharmacy department of the Health Plan. Depending on the area of need and assignment, duties may include answering inbound calls, making outbound calls, processing faxed, electronic, or verbal prior authorizations, and basic computer system operations. The technician is expected to work competently across different areas of pharmacy practice. This is a remote position, and the employee must live in Colorado. The role supports call center operations and prior authorization processing, including documenting calls, applying prior authorization criteria, and escalating matters outside the technician’s scope to a supervisor or pharmacist.
Requirements
- High school diploma or GED.
- At least one year of pharmacy technician experience in a healthcare or retail setting.
- Certified Pharmacy Technician (CPhT) credential through the Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician credential through the Colorado Department of Regulatory Agencies (DORA).
- Ability to work as a team member and independently in a remote setting.
- Attention to detail; knowledge of basic pharmacy practices and procedures; mathematical computation skills; organization and communication skills; and good typing, keyboarding, and proofreading skills.
- Ability to prioritize and manage multiple tasks based on compliance times or due dates.
- Must live in Colorado.
Nice To Haves
- Completion of a post-high-school pharmacy technician training program or certificate program.
- Knowledge of prescription processing and third-party billing, if applicable.
- Proficiency with Microsoft Office.
Responsibilities
- Develop and maintain knowledge of call center functions and professional phone etiquette when answering or placing calls.
- Document all inbound and outbound phone calls.
- Develop basic knowledge of prior authorizations and implement decisions based on applicable criteria, sending cases for clinical review when appropriate.
- Triage and escalate prior authorizations, questions, or issues outside the pharmacy technician scope of practice to the direct supervisor or pharmacist on duty as needed.
- Perform assigned pharmacy technical tasks, which may include processing faxed, electronic, or verbal prior authorizations and basic computer system operations.
Benefits
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
- 100% paid parental leave for up to six weeks.
- Immediate eligibility for retirement plans with employer contributions up to 9.5%.
- Medical, dental, and vision plans, plus employer-paid disability and life insurance.
- Well-being programs, including an on-site employee fitness center and the RESTORE Center.
- Free RTD EcoPass for public transportation.
- Childcare discount programs and discounts on brands, travel, and other offerings.
- Tuition reimbursement and assistance.
- Education, coaching, and professional development through the Workforce Development Center, supporting career growth and advancement pathways.
- Professional clinical advancement program and shared governance.
- Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
- Eligibility as an employer for the National Health Service Corps and Colorado Health Service Corps programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
