Pharmacy Technician II - Retail Pharmacy Call Center

The University of Kansas Health System • Southlake, TX

2d • Onsite

About The Position

Join our growing Retail Pharmacy team! Our Call Center Pharmacy Technicians are located at our Southlake campus in Lenexa, Kansas. These positions are day shift opportunities with a limited rotating weekend commitment. Our pharmacy team is dedicated to providing excellent customer service for our patients. Pharmacy technicians are the face of our pharmacy services. At Southlake, call center technicians focus on coordinating care for patients and handling all incoming and outgoing calls.

Requirements

• High School Graduate or GED.
• 2 or more years experience as a pharmacy technician in a comparable setting
• Pharmacy Technician Registration - State Board of Pharmacy Kansas and/or Missouri - per work state upon Hire
• Technician must maintain certification on an ongoing basis and complete all continuing education requirements.
• Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification.

Nice To Haves

• Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB)

Responsibilities

• Prepares medications for dispensing: Applies expert knowledge of calculations and uses safety protocols to ensure precise, efficient, and reliable filling of prescriptions.
• Distributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions.
• Maintains Pharmacy Inventory: Accurately adjusts inventory discrepancies for non-controlled medications and escalates appropriately. Ensures rotation of medications and supplies to minimize waste.
• Operates pharmacy computer systems: Independently inputs a wide range of prescriptions with accuracy. Assists with basic troubleshooting of pharmacy automation and technology. Uses system tools to verify information, process medications, and resolve routine insurance rejections, as needed.
• Compliance and recordkeeping: Demonstrates knowledge of applicable regulatory and quality standards and escalates appropriately. Accurately maintains required logs and records.
• Patient Care: Communicates effectively with patients, caregivers, and staff to resolve routine service concerns. Provides accurate information about pharmacy processes while escalating clinical inquiries to a pharmacist.
• Medication Safety: Consistently applies safety protocols, recognizes and reports potential medication errors, and collaborates with pharmacists and leaders to correct issues.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Other duties may be assigned as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED