Pharmacy Technician II -Customer Svc - Home Infusion
About The Position
Under the direction of the Pharmacist, the Pharmacy Phone Technician II – Home Infusion is responsible for day-to-day comprehensive pharmacy technician services in a complex home infusion pharmacy. This will include answering patient calls, triaging each call to the appropriate home infusion staff member, providing an exceptional customer service experience with each interaction, working within the EHR to identify patients and their records, setting up pickups and returns, processing nursing supply orders, and supporting other teams as needed. Partner with pharmacists, nurses, and coordinators to ensure pharmacy patients receive follow up to their calls related to their medication(s), appointments, questions, or concerns in a professional and timely manner. This will include working within the EHR to complete those tasks. Process nursing restock requests and deliver per the nurse’s request. Working with patients and the FHI shipping team for any patient pick ups or returns to the pharmacy. Support other home infusion teams as needed.
Requirements
- Minimum of 3 months pharmacy technician experience, completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program OR one year of experience as a pharmacy clerk or like position within a healthcare setting.
- Registered Technician with Minnesota Board of Pharmacy
Nice To Haves
- Graduate of Pharmacy Technician program
- Completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program
- IV Sterile compounding background
- Pharmacy certification with the Pharmacy Technician Certification Board
- Sterile Compounding Certification Board
Responsibilities
- Answer patient calls and triage them to the appropriate home infusion staff member.
- Provide exceptional customer service during each interaction.
- Work within the EHR to identify patients and their records.
- Set up pickups and returns for patients.
- Process nursing supply orders.
- Support other home infusion teams as needed.
- Process nursing restock requests and deliver per the nurse’s request.
- Work with patients and the FHI shipping team for patient pick-ups or returns to the pharmacy.
Benefits
- medical
- dental
- vision plans
- life insurance
- short-term and long-term disability insurance
- PTO and Sick and Safe Time
- tuition reimbursement
- retirement
- early access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
