Pharmacy Technician I

Apria Healthcare•Salt Lake City, UT

14d•$24 - $27

About The Position

The Licensed Pharmacy Technician works under the supervision of a pharmacist to help ensure pharmacy operations are compliant, efficient, and responsive to customer needs. The technician serves as a primary point of contact for referral sources, physician offices, and patients or caregivers. The role includes processing referrals and prescriptions, maintaining accurate patient records, communicating with customers, supporting inventory and order fulfillment, and escalating clinical issues to the pharmacist. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
Experience in third-party claims processing.
Knowledge of pharmacy operations and products used by the pharmacy.
Knowledge of pharmacy regulations, documentation, and compliance issues.
Knowledge of prescription authorization processes.
Active Utah pharmacy technician license in good standing.
Certified pharmacy technician with an active Utah license in good standing.
Ability to speak clearly and concisely by phone and in person.
Ability to work as part of a multidisciplinary team and communicate professionally with staff at all levels.
Ability to explain issues professionally and resolve order problems when possible.
Ability to accommodate pharmacists’ preferences and duties.
Ability to apply basic mathematical concepts, including fractions, percentages, ratios, proportions, and pharmaceutical calculations.
Ability to solve practical problems, interpret written and verbal instructions, and use deductive reasoning.
Basic computer knowledge related to pharmacy operations and ability to learn pharmacy and company operating systems.
Ability to handle multiple tasks in a changing environment, stay organized, and work under deadlines.
Basic pharmacology skills.
Ability to perform inventory management while following inventory guidelines.

Nice To Haves

National pharmacy technician certification.

Responsibilities

Follow Byram Healthcare policies and procedures, including applicable compliance plans, codes of conduct, laws, and regulations.
Process new referrals completely and accurately.
Work with the pharmacist to maintain an organized, efficient workflow and timely, profitable order processing.
Communicate effectively and professionally with referral sources, patients, and caregivers.
Verify patient demographics, shipping addresses, pharmacy insurance coverage, allergies, and medical conditions as necessary.
Contact patients before their next order due date and process prescriptions, ensuring prescriptions and refills are current and required authorizations are obtained.
Verify ongoing pharmacy benefits and confirm customer delivery addresses.
Inform patients of copayments and attempt collection before shipping orders.
Maintain accurate customer database information, including orders, communications, activities, and patient notes.
Identify clinical issues and refer them to the pharmacist for consultation.
Answer high-volume inbound calls through an automated phone system when working as a Call Center Technician.
Make outbound calls to patients and referral sources as necessary.
Respond promptly and professionally to customer questions and concerns by telephone.
Work with other departments to support efficient processing and delivery of customer orders.
Accurately fill patient prescription orders when requested by the pharmacist.
Assist the pharmacist with ordering and inventory as needed.
Perform other pharmacy operation duties requested by the pharmacist that are permitted for a pharmacy technician under applicable state law.
Use Microsoft Office and learn the pharmacy operating system and other company systems as needed.