PHARMACY TECHNICIAN FLOAT

HAMILTON COMMUNITY HEALTH NETWORK • Flint, MI

2d • Hybrid

About The Position

This position will perform a variety of clerical duties in the pharmacy program and the medication assistance program. This position will provide key resources to allow the pharmacist to develop innovative, patient-oriented services. This position will assist in filling prescriptions, maintaining stock control of medications and supplies, receives and checks shipments, price items, stocks shelves, and helps keep pharmacy clean.

Requirements

• Must have a high school diploma or G.E.D. certificate.
• Completion of Pharmacy Assistant or Technician program and Certified Pharmacy Technician required.
• Two years clerical experience with strong secretarial/computer skills and one year experience as clinical support in a healthcare setting required.
• Must have proven knowledge of Medicaid and managed care insurance programs.
• Ability to maintain confidentiality in all matters.
• Ability to type 40 wpm.
• Ability to answer the telephone.
• General computer proficiency.
• Ability to communicate effectively with diverse populations.

Nice To Haves

• Previous experience working with a pharmacy and/or medication program preferred.

Responsibilities

• Receives written and call-in prescriptions from patients.
• Verifies patient information including current insurance information, allergies, etc.
• Types prescriptions, ensuring that current inventory is being maintained, updates profiles, and prices prescriptions.
• Verifies with pharmacist all prescriptions before being dispensed to the patient.
• Gives prescriptions to patient ensuring they understand each medication and asks for pharmacists assistance when needed.
• Collects money for prescriptions, over-the-counter items, etc.
• Maintains an accurate inventory of drugs and supplies by using the first-out method.
• Periodically auditing stock to ascertain adequate quantities.
• Receives shipments, checking items against invoices, i.e. quantity, prices, etc.
• Puts up stock and stores perishables in the refrigerator.
• Prepares reports, types correspondence according to established practices.
• Performs billing functions, i.e. reconciliation, third-party insurances, etc.
• Files a variety of materials and maintains neat and orderly files.
• Maintains neat and orderly work area.
• Assists those without prescription coverage in accessing needed medications at all HCHN medical sites.
• Determines eligibility for appropriate programs and assisting individuals in accessing medications as appropriate.
• Secures completed applications from all sites for the prescription program.
• Secures and retains supporting documenting including financial, residency and prescription information.
• Identifies persons who are GHP Plan A and Plan B members and are in need of prescription assistance services.
• Keeps accurate records of contacts, appointments made and any referrals given related to prescription needs.
• Maintains a file on all pharmaceutical company indigent programs, the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
• Develops relationships with outside providers.
• Develops relationships with drug companys resources for the uninsured and underinsured.
• Works on a routine basis with pharmaceutical companies, physicians, healthcare providers and other organizations networking and navigating the patients ability to access needed resources.
• Acts as an advocate for individual and families with pharmaceutical companies, safety net providers, and community resources.
• Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
• Trains all new workers on internet prescription programs.
• Coordinates the dispensing of medications ordered through the internet pharmaceutical companies at each clinic.
• Ensures the accuracy of dosage, that the provider has signed off for the prescription to be picked up and ensures the medications are ready to be dispensed.
• Obtains the necessary signatures by the patient once the medications are picked up.
• Ensures the proper documentation is placed into the patients chart for future reference.
• Ensures referrals to GHP or DHS when patients are eligible for state funding or programming.
• Uses positive and appropriate telephone etiquette/techniques when communicating over the telephone.
• Ensures that communication with staff, patients, and external contacts occurs with courtesy, tact and a positive attitude.
• Effectively communicates verbally with patients.
• Able to evaluate patients response to care through observation.
• Communicates with the patient to resolve issues of patient flow and at times when waiting room overflow is an issue.
• Professionally handles patient complaints.
• Completes the database for internet medications for all sites, reporting the statistics monthly to management.
• Accurately completes patient information for the patient assistance program.
• Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
• Assists patients in filling out required documents for the patient assistance program.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED