Pharmacy Technician Care Manager

EPIC Health System LLC•Southfield, MI

1d•Hybrid

About The Position

Transform Medication Management with EPIC Health. At EPIC Health, we’re not just improving healthcare—we’re redefining it. We believe every patient deserves personalized, comprehensive care that delivers real results. As a Pharmacy Technician - Care Manager, you’ll play a vital role in ensuring patients receive the medication support they need to live healthier lives. If you’re ready to combine your pharmacy expertise with a passion for making a difference, this is your opportunity.

Requirements

Current Pharmacy Technician License from a recognized certifying body (e.g., PTCB or NHA).
Previous experience in a pharmacy setting, ideally with a focus on care management or chronic disease management.
Strong understanding of pharmacology, medication therapy management (MTM), and patient-centered care practices.
Familiarity with EHR systems, pharmacy software, and telehealth tools.
Excellent verbal and written communication skills for patient and provider interactions.
Exceptional accuracy in documenting patient information and managing medication orders.
A proactive approach to identifying and resolving medication-related issues.

Responsibilities

Review and document patients’ medication histories for accuracy and completeness.
Collaborate with pharmacists and care teams to resolve discrepancies in medication lists.
Educate patients on medication use, side effects, and adherence strategies tailored to their needs.
Address patient inquiries or connect them with the appropriate provider for further support.
Use EHR systems and other tools to track adherence to prescribed regimens.
Proactively follow up with patients at risk of non-adherence and communicate concerns to care teams.
Assist with transitions of care, ensuring seamless medication management during discharges or care setting changes.
Coordinate medication refills, prior authorizations, and delivery services to keep patients on track.
Maintain accurate, up-to-date patient records in the EHR system.
Document patient interactions, interventions, and communications to support continuity of care.
Collaborate with pharmacists to identify potential drug interactions or contraindications.
Provide data and insights to enhance care plans and improve patient outcomes.
Ensure adherence to HIPAA, state pharmacy laws, and all relevant regulations.
Participate in quality improvement initiatives aimed at improving patient safety and medication management outcomes.