Pharmacy Care Technician - Lenexa, KS

CVS Health•Lenexa, KS

1d•$17 - $28•Hybrid

About The Position

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in Kansas. In order to qualify for this job opening, you must live within 75 miles of the CVS Specialty site: 11162 Renner Blvd Lenexa, KS 66219. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained. Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance. This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps: Apply online. Take your time while completing our Virtual Job Tryout (VJT). Schedule for this role is onsite 11:00am-7:30pm CST Monday through Friday. Training for this position is 6 weeks onsite Monday through Friday from 8:00am-4:30pm CST. Remote work eligibility is limited to pharmacy personnel who have successfully completed all required onsite training, demonstrated competency, met established performance standards, and provided documentation of successful passage of a Board-Approved Certification Examination.

Requirements

Must live within 75 miles of Lenexa, KS
Six months experience in a pharmacy technician role
Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Six months computer keyboarding skills and aptitude
Active Valid Pharmacy Technician License and Certification as required by the State of Kansas
Direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted.
A secure and private home workspace free from distractions is required.

Nice To Haves

Prefer three months experience handling and resolving customer needs over the phone
Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions
Prefer Medical billing, coding, and other medical assisting roles
Prefer customer service experience in an office environment

Responsibilities

Assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion.
Route incomplete or unclear prescriptions to the prescriber for clarification.
Enter incomplete prescription information once clarification has been obtained.
Assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.
Perform new patient enrollment, verification of insurance coverage and benefit investigations.
Process medication orders for both new and existing patients.
Provide customer education.
Perform routine assessment and problem identification with appropriate escalation to a pharmacist.