Pharmacy Technician Care Coordinator

St. Matthews Pharmacy•Louisville, KY

1d•Hybrid

About The Position

Make a Difference Every Day! Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives. Join a Growing Company with Opportunity for Career Advancement. Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and delivers life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction. A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies. We are seeking a talented Pharmacy Technician Care Coordinator to join our team at St. Matthews Pharmacy. The coordinator role will play a crucial role in supporting the operations of our Community pharmacy and Behavioral Health program. This role requires visiting / communicating with clients in clinics to facilitate the prescription process through our pharmacy. The role involves a blend of administrative, customer service, technician duties, and client management responsibilities, ensuring smooth coordination between our pharmacy and the clinics we serve. This position will require travel within assigned territory. Mileage will be reimbursed.

Requirements

Certified Pharmacy Technician (CPhT) preferred and State Registered Pharmacy Technician, required
Organizational skills are sufficient to maintain consistently accurate records.
Experience in Customer Service.
Ability to evaluate options and to make efficient decisions.
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
Strong ability to maintain strict confidentiality, understanding of HIPAA required.
HS diploma or GED, required
2+ years of customer service experience required
Minimum of 1 year of experience as a pharmacy technician, with demonstrated proficiency in insurance claim processing.
Pharmacy Technician License required and in good standing
Valid driver’s license and proof of auto insurance, required
Demonstrated proficiency in Microsoft Office and Excel
Strong communication, interpersonal and organizational skills.
Communicate effectively with customers, referring physician staff, and colleagues/employees of organization.
Ability to interact and communicate with people over the phone, sometimes in stressful situations
Detail oriented and able to multi-task.
Basic data entry and/or word processing skills.
Ability to verify data input and correct errors.
Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Conveys empathy and understanding when handling customer service issues.
Self-Motivated.
Ability to plan and structure workdays.
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice To Haves

Post-high school education ( e.g. college courses, certification, or degree) preferred
An equivalent combination of education and pharmacy or clinical work experience will be considered in lieu of post- high school education.
2+ years of phone experience in a customer service environment preferred
Active certification from the Kentucky Board of Pharmacy as a Pharmacy Technician (or able to obtain) preferred
Experience working with diverse populations is preferred.

Responsibilities

Client Engagement & Coordination: Educate clients on the behavioral health program, assist with enrollment, and maintain positive relationships with clinic staff and clients. Track patient enrollment and manage appointments with empathy and attention to detail.
Promotion & Communication: Promote pharmacy services, develop strategies to increase enrollment, and serve as a liaison between the pharmacy, clinics, and patients. Communicate updates and address inquiries promptly and professionally.
Administrative & Data Management: Maintain accurate records, prepare reports, and ensure compliance with privacy regulations. Use electronic health records to track patient progress and analyze data for improvements.
Customer Service & Compliance: Provide empathetic customer service, assist patients with treatment plans, and track medication refills to ensure compliance. Build relationships with providers and case workers for coordinated care.
Medication Management & Compliance: Perform all technician duties, fill and package medications under pharmacist direction, ensure compliance with laws and regulations, and manage prescription refills with precision and reliability.
Professional Conduct: Represent the company professionally, resolve patient complaints, oversee record keeping, and participate in performance improvement programs and continuing education, demonstrating a commitment to excellence and continuous learning.
Perform other duties as assigned by supervisor.