Pharmacy Tech – Brooklyn Park Community Clinic Pharmacy

Hennepin Healthcare•Brooklyn Park, MN

About The Position

The Pharmacy Tech works under the supervision of a registered pharmacist and performs technical and clerical duties allowable by law. The role helps maintain a favorable image of the pharmacy within the hospital and community. It is a full-time, day-shift position at the Brooklyn Park Clinic Community Pharmacy, scheduled for 80 hours per pay period and every fourth weekend. Bilingual English/Spanish ability is preferred but not required.

Requirements

High school diploma or GED.
Current Pharmacy Technician Registration with the Minnesota State Board, or a current Intern License with the Minnesota Board of Pharmacy.
Obtain PTCB or ExCPT pharmacy technician certification within one year of hire; the employee pays for the certification.
Ability to communicate with employees and the public.
Strong interpersonal skills; ability to work as part of a team and promote a positive team environment.
Excellent customer service skills.
Good decision-making and problem-solving skills, and ability to prioritize multiple tasks.
Ability to use a computer and associated programs effectively.
Ability to understand oral and written instructions.
Ability to learn and apply pharmacy procedures and interpret prescriptions.
Ability to apply basic math skills.
Some record-keeping skill.

Nice To Haves

Bilingual English/Spanish ability.
Computer skills.
Knowledge of pharmacy computer systems.
Insurance and billing experience.
Experience working with specialty medications in a health system setting.
Graduate of an accredited Pharmacy Technician Program, a 240-hour employer-based Technician training Program, or 1,000 hours of Pharmacy experience.

Responsibilities

Answer pharmacy department phones and direct calls to appropriate personnel.
Maintain knowledge of the Hospital Credit and Collection Policy and other related policies.
Prepackage, prepare, and label prescriptions, and hand them out after a registered pharmacist has checked them.
Maintain cash registers and credit card machines, and report cash transactions.
Prepare daily deposits for the cashier’s office.
Bill and credit patient medications.
Stock pharmacy inventory and routinely check for and remove outdated or expired medications.
Deliver medications to patient care and ancillary areas and pick up new orders as scheduled.
File prescriptions and reports.
Maintain the pharmacy in a clean and organized condition.
Enter outpatient prescriptions.
Obtain and record patient drug histories.
Triage orders, determine priorities, process orders, and notify the pharmacist as appropriate.
Perform calculations to determine correct doses using weight.
Identify the appropriate product to process based on the prescription order.
Triage insurance rejections and initiate prior authorization claims as needed.
Use appropriate pharmaceutical and medical terms, abbreviations, and symbols.
Maintain working knowledge of the general chemical and physical properties of drugs.
Compound medications in accordance with Minnesota Board of Pharmacy rules and regulations.
Handle chemotherapeutic medications safely and carefully.
Coordinate ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested.
Complete intake for mail service, specialty, transplant, and limited-distribution pharmacy patients, including new patient enrollment, insurance verification, and medication refill and delivery scheduling.
Document applicable patient interactions in the EMR or another database according to specialty pharmacy practices.
Track patients; process specialty medication claims; provide customer service; resolve issues or escalate them as needed.
Request and follow up on refill requests, process Medicare and transplant claims, and work on high-level adjudicated claims.
Perform other assigned responsibilities, including backup phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials.