Pharmacy System Training Specialist

Fairview Health Services•Shoreview, MN

2h•Hybrid

About The Position

Under the direction of the Pharmacy System Training Manager, the Pharmacy System Training Specialist is an independent, self-directed professional who will lead the Pharmacy System Training Team with responsibilities for curriculum design, development, implementation, and execution for new and existing employees of Fairview Pharmacy Services (FPS) Acute Care and Ambulatory Pharmacies as well as areas of Shared Clinical Services (SCS) and Fairview Clinics to ensure consistency and the highest standards of customer service, process improvement, compliance and quality control. This includes training and orientation, workflows, policies, competencies, and technical applications as well as ensuring the curriculum meets the needs of all stakeholder and in compliance with all applicable government and regulatory agency standards.

Requirements

B.S./B.A. based in the sciences, healthcare, education, or related field OR equivalent experience.
Minimum of 7 years previous pharmacy experience in a pharmacy technician role
3 years of experience in a pharmacy training role within the pharmacy system training department or 5 years of experience in any pharmacy training or pharmacy preceptor role
Experience managing multiple projects and priorities within a complex, multi-site healthcare setting including coordinating day-to day business operations and training
Excellent customer service skills, proficient in English language, capable of solving problems effectively, ability to follow policies and procedures, and competent mathematical skills.
Proficient computer skills in business applications including MS Office suite (Word, Excel, Teams, SharePoint, and PowerPoint).
Active Pharmacy Technician Registration with the MN Board of Pharmacy
National Pharmacy Technician Certification

Nice To Haves

B.S./B.A.
Pharmacy experience infusion therapies, ambulatory and/or hospital setting
Any applicable Pharmacy Technician Certification Board (PTCB) Certificate

Responsibilities

Partners with leaders to identify training needs, and propose solutions that are innovative, inspiring, efficient and in alignment with FPS objectives and other areas of Shared Clinical Services and Fairview Clinics as needed.
Collaborates with others to continually evaluate and refines training as needed
Updates training to incorporate upgrades and updates to system applications, department policies and workflows and develops effective ways to deliver upgrade/update information to current staff.
Creates high-quality, professional-grade resources (PowerPoint Presentations, Job aids, tip sheets….) as well as learning materials to supplement and reinforce messaging
Approves training material and resources created by other roles on the Pharmacy System Training Team along with the Pharmacy System Training Manager
Employs knowledge of learning styles and utilizing various techniques, design, organize, and execute training programs for new and current pharmacy staff to ensure maximum productivity, competency, consistency, safety, and the highest standards of customer service.
Conducts face-to-face and virtual classroom/educational sessions for a variety of audiences as well as at work site locations as needed.
Adjusts style to address group dynamics to ensure an environment conducive to learning.
Provides necessary software training to all employees and keeps learning materials current.
Cross trains with other training staff in necessary areas.
Leads and is responsible for content with at least 1 FPS training class specialty; i.e., PTCB Study Class, Preceptor Class, USP Class
Conducts ongoing analyses of implemented training programs and continually refines and enhances as necessary to meet the needs of employees, pharmacy departments, and pharmacy regulations and other areas of Shared Clinical Services and Fairview Clinics
Solicits feedback from staff, supervisors, managers, and new employees. Utilizes the feedback for ongoing process improvement in training.
Recommends and implements changes in methods or procedures to increase the efficiency, competency and safety of the sites and maximize productivity.
Assists training manager with all FPS competency requirements utilizing standards of practice to ensure regulatory and compliance policies are upheld.
Evaluates course offerings and resolves barriers to learning.
Ensures that all offered learning solutions are supported with clear learning objectives, a high level of interactivity, and direct role application.
Follows through the process with subject matter experts to ensure all materials are correct from a content perspective.
Utilizes the System LMS as an administrator for all of FPS.
Possesses a thorough understanding of project planning.
Develops plan for small projects. May lead efforts to ensure continuous process improvement and high reliability process, policy, and educational materials.
Leads efforts to ensure continuous process improvement and high reliability process, policy, and educational materials.
Partners with leaders to identify knowledge or skill deficits of individual employees, and provide one-on-one education and training, as needed, to ensure opportunities for employees’ success.
Works with all levels of FPS and SCS leadership to identify and improve training needs, develop new curriculum, and maintain quality programs.
Assumes leadership responsibility for assigned training projects with major organizational impact and other projects as needed or assigned.
Assists with oversight of the Pharmacy System Competency Auditors along with the Pharmacy System Training Manager and Pharmacy System Sr. Training Coordinator.
Assists Pharmacy System Training Coordinators with oversight of their designated site/area competency and/or training compliance responsibilities.
Maintains professional and technical knowledge by such methods as attending educational workshops, reviewing professional publications, establishing personal networks, etc.
Facilitates meetings, ensuring stakeholder engagement, appropriate and timely information, and tracking methodologies. Supports organizational strategies, priorities, and initiatives
Maintains a flexible schedule to meet training and coverage needs of FPS and SCS areas
Serves as a pharmacy practice resource for personnel throughout Fairview and the healthcare community at large.
Organizes and maintains employee training records according to M Health Fairview and FPS policies and regulations
Provides oversite and management of the department in training managers absence