Pharmacy Support Center Representative
About The Position
This is a part-time position based in Rochester, NY. It requires up to 6 weeks of training at the corporate office during specified availability hours. Upon completion of training, the position becomes fully work-from-home. The role involves answering a high volume of incoming calls, assisting customers with questions, and communicating with internal customers (store pharmacies) regarding customer information/orders. The representative will need to meet individual goals and team averages for call volume and talk time, multitask efficiently, and comply with all policies, state and federal laws including HIPAA. A secure and private workspace is required to answer calls per HIPAA guidelines.
Requirements
- Must be 18 years or older
- Ability to work in a fast-paced environment
- Systems aptitude, data entry and multitasking skills
- Must have a secure and private workspace to answer calls per HIPAA guidelines
Nice To Haves
- 1 or more years of pharmacy technician experience
- Call center experience
- Medical or insurance experience
- Proficiency with EnterpriseRx
Responsibilities
- Answer a high volume of incoming calls
- Assist customers by answering any questions
- Communicate with internal customers (store pharmacies) regarding customer information/orders
- Meet individual goals and team averages for number of calls per hour and talk time per call
- Multi-task and complete work efficiently and effectively
- Comply with all policies, state and federal laws including HIPAA
- Maintain a secure and private workspace to answer calls per HIPAA guidelines
Benefits
- Opportunities to grow
- Flexible scheduling
- Incredible benefits
- Experience of working for a company with a reputation you can be proud of
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
