Pharmacy Support Analyst

Cardinal Health•Spring Hill, TX

6d•Onsite

About The Position

Individualized Care within Cardinal Health Clinical Operations provides clinical specialties support and expertise in advice, consulting, research, and patient care to internal business units and external customers. This role applies for medication assistance programs on behalf of patients using Atrix software to support cost containment within a health system. The goal is to obtain free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs for needy, indigent, or low-income patients. This is an onsite position serving CHRISTUS Health Cancer Center and CHRISTUS Good Shepherd Medical Center in Longview, Texas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The analyst manages medication-assistance applications and drug recovery, educates and counsels patients about eligibility, coordinates with healthcare and pharmaceutical contacts, and tracks recovered drug value for billing and reporting.

Requirements

Strong communication skills.
Strong Microsoft Office skills.
Ability to work independently and solve problems on behalf of Cardinal Health and the customer.
Ability to prioritize work to maximize job effectiveness.
Excellent interpersonal skills.
Ability to work under pressure and meet deadlines.
Detail-oriented, with strong follow-up skills.
Strong telephone presence and etiquette.

Nice To Haves

Texas Pharmacy Technician license.
2–4 years of experience.
Better-than-average layperson’s knowledge of medications, medication classes, medical conditions, and standard treatments.
Knowledge of hospital and clinic operations.
Experience working in a high-volume, changing environment.
Experience working with the public in a healthcare environment.
Experience with low-income or special-needs populations.
Experience with social programs and/or charitable organizations.

Responsibilities

Recover drugs administered or dispensed to indigent patients without third-party prescription coverage.
Build relationships with and act as a liaison to physicians, patients, pharmacists, and pharmaceutical companies regarding program systems and processes.
Answer questions about Cardinal Health policies and procedures related to the reimbursement program.
Routinely visit key health-system contacts to ensure a high level of service and support program participation.
Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales representatives, and pharmaceutical companies.
Discuss medication options with physicians and patients based on accessibility and availability in the outpatient environment.
Answer pharmacy questions about day-to-day operational issues and product or vendor information.
Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs to recover drugs administered or dispensed to indigent patients without third-party coverage.
Educate physicians, patients, and drug companies on the program’s mission, guidelines, requirements, and appropriate referral process.
Provide patient education and counseling to determine eligibility for assistance.
Identify and resolve rejected applications, including accessing comparable drug regimens.
Refer patients who do not qualify for programs to other assistance resources, such as local charities.
Manage the drug recovery application process.
Monitor and track the value of recovered drugs for billing and reporting.