Pharmacy Support Analyst
About The Position
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing Atrix software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons. This is an onsite position at CHRISTUS CTC - Rheumatology - 1327 Troup Hwy, Tyler, TX 75701 while also supporting other CHRISTUS locations. Shift time is Monday to Friday 8:00AM-5:00PM Central Time.
Requirements
- Strong communication skills
- Strong Microsoft Office skills
- Able to work independently and solve problems on behalf of Cardinal and the customer
- Must be able to prioritize work to maximize job effectiveness
- Excellent interpersonal skills
- Strong ability to work under pressure and meet deadlines
- Must be detail-oriented with strong follow-up skills
- Strong telephone presence/etiquette
Nice To Haves
- Spanish Bilingual
- Texas Pharmacy Technician license
- 2-4 years experience
- Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments
- Knowledge of hospital and clinic operations
- Experience working in a high volume, dynamic (changing) environment
- Experience working with the public in a healthcare environment
- Experience with low-income/special needs public
- Experience with social programs and/or charitable organizations
Responsibilities
- Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
- Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes
- Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
- Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
- Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
- Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
- Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
- Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
- Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
- Extensive patient education/counseling to determine eligibility for assistance
- Identify and resolve rejected applications, including accessing comparable drug regimen
- Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
- Manage drug recovery application process
- Monitor and track the value of drugs recovered for billing and reporting processes
- Maintain security and confidentiality of patient information
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
