Pharmacy Operations Support

Cencora • Edmonton, AB

6d • Onsite

About The Position

This role supports the execution of corporate-wide pharmacy strategies and the standardization of practices across the national network. The position involves assisting with various operational tasks, maintaining reports, supporting pharmacy initiatives, and collaborating on new product/program launches. The role also ensures necessary training is distributed and assists in maintaining pharmacy software for organizational standardization.

Requirements

• High school diploma required
• Two or more years of related pharmacy experience
• Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations
• Experience in a healthcare or pharmacy setting
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Extensive experience with Pharmacy Systems
• Organized with the ability to multi-task and maintain accuracy
• Excellent knowledge of pharmacy operations
• Excellent communication, customer service and interpersonal skills
• Ability to work independently and in a team environment
• Excellent time management skills
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and relationship management skills
• Ability to effectively cross-functionally collaborate amongst various business units
• Effective organizational skills and attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills and ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice To Haves

• Post-Secondary Pharmacy Technician Program is preferred
• Experience with pharmacy adjudication is an asset
• Bilingualism, French/English is an asset

Responsibilities

• Assist in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network.
• Address Innomar Pharmacies (IP) questions regarding fees, copays, delivery issues, inventory, reports, reconciliation, insurance audits, and compliance.
• Maintain operational reports from Innomar Pharmacies, consolidate them for clients, review for accuracy, and follow up on discrepancies.
• Assist with Pharmacy Initiatives, including retro-billing tracking, inventory and transaction reconciliation, issue resolution with pharmacies, and updating SOPs and process flows.
• Assist in the launch of new products/programs by collaborating with Programs, Clinics, and Pharmacies, communicating program information, and providing feedback.
• Provide typed documentation of all communications relevant to strategies, initiatives, and projects.
• Ensure necessary training is distributed to Innomar Pharmacies and assist the training department with identifying employees requiring training and certifications.
• Assist in maintaining pharmacy software to ensure standardization across the organization.

Benefits

• Cencora is committed to fair and accessible employment practices.
• Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
• Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED