Pharmacy Support Analyst

Cardinal Health•New York City, NY

3d•Onsite

About The Position

The Pharmacy Support Analyst helps eligible patients obtain medications through pharmaceutical manufacturers’ Patient Assistance Programs (PAPs). Using Atrix Assistance software and established assistance programs, this role works directly with patients, healthcare providers, and pharmaceutical companies to secure medication coverage for uninsured, underinsured, or low-income individuals. The position supports patients in reducing medication costs and contributes to healthcare system cost-containment efforts. The role is onsite at NYC Health + Hospitals – Bellevue Hospital, with a Monday–Friday schedule from 8:00 AM to 5:00 PM ET. The position applies basic concepts, principles, and technical capabilities to routine tasks and projects of limited scope and complexity. It follows established procedures to resolve readily identifiable technical problems, works under direct supervision with detailed instructions, and develops competence through structured work assignments. The pay rate is $34.10 per hour, and the position is not bonus eligible. Cardinal Health offers benefits and programs intended to support employee health and well-being. The anticipated application window closes January 3, 2027.

Requirements

Strong communication and customer service skills.
Proficiency in Microsoft Office applications.
Ability to work independently and manage multiple priorities.
Strong organizational skills and exceptional attention to detail.
Ability to meet deadlines in a fast-paced environment.
Professional telephone and interpersonal skills.
New York Pharmacy Technician license.
Experience supporting low-income, underserved, or special-needs populations.

Nice To Haves

2–4 years of healthcare, pharmacy, patient assistance, or related experience.
Knowledge of medications, disease states, and treatment options.
Experience working in hospitals, clinics, or other healthcare settings.
Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs.
Experience working in high-volume environments.

Responsibilities

Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
Complete, submit, and manage applications for medication assistance programs.
Recover medication costs for eligible patients without third-party prescription coverage.
Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
Educate patients, physicians, and healthcare staff about program requirements, processes, and available resources.
Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
Resolve application issues, denials, and missing documentation to help secure approvals.
Research alternative assistance resources, including charitable organizations and community resources, for patients who do not qualify for manufacturer programs.
Discuss available medication options with providers and patients based on program availability and access.
Track and report recovered medication value for billing and program performance purposes.
Handle patient information in compliance with privacy and confidentiality requirements.
Build and maintain relationships with healthcare system contacts to support program success and high-quality service.
Follow established procedures to resolve routine, readily identifiable technical problems.