Pharmacy Support Analyst

Cardinal Health

1d•$27 - $35•Remote

About The Position

The Pharmacy Support Analyst helps eligible patients obtain medications through pharmaceutical manufacturers' Patient Assistance Programs (PAPs). Using Atrix Assistance software and established assistance programs, the analyst works directly with patients, healthcare providers, and pharmaceutical companies to secure medication coverage for uninsured, underinsured, or low-income individuals. The role helps reduce medication costs for patients and supports healthcare system cost-containment efforts.

Requirements

Strong communication and customer service skills.
Proficiency in Microsoft Office applications.
Ability to work independently and manage multiple priorities.
Strong organizational skills and exceptional attention to detail.
Ability to meet deadlines in a fast-paced environment.
Professional telephone and interpersonal skills.
Experience supporting low-income, underserved, or special-needs populations.

Nice To Haves

2–4 years of healthcare, pharmacy, patient assistance, or related experience.
Knowledge of medications, disease states, and treatment options.
Experience working in hospitals, clinics, or healthcare settings.
Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs.
Experience working in high-volume environments.

Responsibilities

Identify patients who may qualify for Patient Assistance Programs and determine their eligibility.
Complete, submit, and manage applications for medication assistance programs.
Recover medication costs for eligible patients who do not have third-party prescription coverage.
Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
Educate patients, physicians, and healthcare staff about program requirements, processes, and available resources.
Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
Resolve application issues, denials, and missing documentation to help secure approvals.
Research alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
Discuss available medication options with providers and patients based on program availability and access.
Track and report recovered medication value for billing and program performance purposes.
Handle patient information in compliance with privacy and confidentiality requirements.
Build and maintain relationships with healthcare system contacts to support program success and high-quality service.