Pharmacy Supervisor, Specialty Pharmacy, FT Days/No Weekends

East Tennessee Children's Hospital•Knoxville, TN

6d•Onsite

About The Position

Works alongside the Manager, Outpatient Pharmacy Services to oversee operations of the health-system’s specialty pharmacy. The Supervisor is responsible for overseeing daily operations including workflow duties, staff scheduling, day-to-day operations, financial management, licensure, and regulatory responsibility when applicable, and personnel management. Responsible for new employee orientation, and for updating and maintaining training materials and competency checklists. The individual in this position supervises the members of the team to ensure that all patients’ needs for pharmaceutical services are met. Monitors the quality of services provided; assures compliance with practice standards; assists in auditing the revenue cycle; and assists with development and implementation of the department’s goals.

Requirements

Graduate of an accredited College of Pharmacy
PharmD. degree preferred
Licensed as a Registered Pharmacist in the State of Tennessee with license in good standing.
Minimum 2 years of supervisory or related experience
Minimum of 5 years work experience in designated role
Professional and effective verbal and written communication skills.
Strong customer service orientation and placing priority on serving the needs of patients and families.
Demonstrated ability to multitask, set priorities and work accurately and independently.
Demonstrated ability to direct and supervise pharmacy staff, residents, interns, technicians, etc.
Demonstrated skill in developing and maintaining positive interpersonal relationships with a diverse population.
Requires the ability to continually change priorities in response to changing patient needs.
Requires the ability to work in an environment of constant interruptions.
Requires the maintaining of a knowledge base of current medications, drug therapies and distribution services.
Knowledge of laws, regulations and standards governing the practice of pharmacy.

Nice To Haves

Participates in and supports professional organizations.

Responsibilities

Supervises all functions of the pharmacy department to assure services meet patient needs.
Provides quality pharmacy services and collaborates with healthcare professionals and patients for safe and optimal patient care.
Provides superb customer service and communication to expedite patient orders.
Provides drug information and educational programs to healthcare professionals and patients.
Works collaboratively with medical staff to optimize medication use, storage, and delivery.
Resolves questions with other pharmacists, service lines, and physicians.
Answers the phone promptly and appropriately.
Promotes and maintains professional relationships with other departments.
Orients new and existing employees.
Promotes effective working relations and works effectively as part of a team to meet department/unit goals.
Maintains knowledge in the duties and responsibilities of supervised departments.
Collaborates with financial stakeholders to ensure revenue integrity.
Maintains fiscal responsibility for supervised cost centers.
Utilizes hospital resources and time respectfully and accountably.
Monitors purchasing practices to maintain sufficient inventory levels and achieve acceptable inventory turn rates.
Effectively manages high-cost therapies.
Presents data in the appropriate format for the specific audience.
Proactively communicates anomalies and variances with budget, purchasing, workload, or compliance data.
Assists in the formulation and implementation of a plan for corrective actions.
Provides oversight for data management responsibilities for direct reports.
Assists in providing continuous updates for department’s key metrics.
Maintains compliance with pharmacy regulatory requirements and standards of practice.
Assists in maintaining, interpreting, and evaluating pharmacy programs and policies and procedures following Federal, State, TJC, and accreditation guidelines.
Responsible for training, supervising, and educating other staff members and disciplines.
Maintains a working knowledge of and conforms to legal requirements concerning drug distribution.
Maintains a good working knowledge of recent developments in pharmacy through continuing education.
Assures adequate control and documentation of controlled substances.
Develops and maintains ongoing competence for the pharmacy department.
Takes initiative for self-development and acquiring new knowledge related to pharmacy and healthcare.
Assesses future opportunities to expand pharmacy services and makes recommendations to senior management.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees.
Willingly accepts any other assignment that may be requested.