Pharmacy Services Specialist

CVS Health•Work At Home-Pennsylvania, PA

8d•$17 - $28•Hybrid

About The Position

The role interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance while working across a greater team. The primary role of this position focuses on communicating the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients. This role will work closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient. Additionally, PSR is responsible for numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies. PSRs will effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Our pharmacy has a hi-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team. We offer Work from Home flexibility if you meet standards. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. The team works Monday-Friday, weekends off. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule.

Requirements

1+ year(s) of customer service experience handling and resolving customer needs over the phone
Experience multi-tasking with handling customers, retrieving information and communicating information
Must reside in the state of Pennsylvania
Adherence to HIPAA and governmental compliance

Nice To Haves

6+ months experience in high-volume call center / customer service environment
Experience working in Windows, Microsoft, or other similar applications

Responsibilities

Influence generic utilization
Influence therapy changes
Answer patient questions
Solve patient problems
Provide patient education
Maintain company’s reputation for high-quality service
Communicate the benefits of generics or other appropriate therapy to patients
Provide overall savings to patients and clients
Conduct generic conversions or therapy changes on targeted medications
Ensure patients are staying on their medications
Ensure patients are remaining adherent and compliant to their therapies
Handle incoming or outgoing phone calls to patients, clients, and other customers
Proactively gain patient and order information
Handle insurance and healthcare related requirements for dispensing
Process new referrals
Provide customer education
Routine assessment and problem identification with appropriate escalation to a pharmacist