Pharmacy Revenue Cycle Operations Director
About The Position
Woodmark Pharmacy of New York is seeking an experienced revenue cycle professional to lead our billing, accounts receivable, reimbursement, and claims operations within our long-term care pharmacy business. This is a highly operational leadership role ideal for someone with strong hands-on experience in: revenue cycle workflows, claims management, A/R oversight, collections, reimbursement operations, pharmacy billing, and team leadership. We are open to experienced Managers, Supervisors, Analysts, or Revenue Cycle leaders ready to step into a broader leadership role. The ideal candidate understands how to improve workflow efficiency, hold teams accountable, troubleshoot billing/reimbursement issues, and maintain operational discipline in a fast-paced healthcare environment. This is NOT a purely strategic or executive oversight role. This is a visible, working operational leadership position. Our revenue cycle and billing operations are highly collaborative and centralized fully onsite in Williamsville, NY. This leader is expected to work closely with the billing team, support workflow management, troubleshoot operational issues, and maintain visible departmental leadership. Local Buffalo/WNY market familiarity is strongly preferred.
Requirements
- Bachelor’s degree in Accounting, Finance, or Business Administration
- At least 5 years of progressive experience in revenue cycle management, preferably within healthcare or pharmacy services
- A minimum of 3 years in a leadership role managing direct reports
- Strong experience in collections, invoicing, and reconciliation
- Advanced Microsoft Excel skills, including proficiency with complex formulas, data manipulation, and multi-criteria analysis
- Excellent communication and collaboration skills, including experience working with remote teams and using digital collaboration tools
Nice To Haves
- Healthcare or long-term care pharmacy experience
- Familiarity with third-party pricing tools and pharmacy dispensing systems
- Experience managing internal audits or working closely with auditors
- Local Buffalo/WNY market familiarity
Responsibilities
- Oversee all billing functions, including invoicing, month-end close, credit processing, and variance reconciliation
- Ensure accuracy, timeliness, and compliance across all revenue cycle activities
- Drive process improvement and operational efficiency
- Lead A/R strategy, collections performance, and cash application processes
- Partner with accounting and treasury to ensure accurate financial reporting
- Monitor and manage key revenue cycle KPIs
- Serve as primary liaison for internal and external audits
- Ensure strong internal controls and audit readiness
- Partner with accounting on audit findings, reserves, and reporting
- Oversee pricing administration across pharmacy systems
- Maintain relationships with third-party pricing tools and vendors
- Ensure data accuracy through QA processes and controls
- Lead and develop a team including: Billing Manager, A/R Revenue Cycle Manager, Quality Assurance Specialist
- Establish clear expectations, accountability, and performance standards
- Build a disciplined, high-performing revenue cycle team
Benefits
- Stable, established healthcare organization
- High-impact operational leadership opportunity
- Ability to directly influence workflow performance and reimbursement outcomes
- Opportunity to step into a growing leadership role with meaningful responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
