Pharmacy Program Team Lead

Cencora•Oakville, ON

4d•CA$55,002 - CA$109,901•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! This posting is intended to fill an existing vacancy for our Pharmacy Program Team Lead role.

Requirements

3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required.

Nice To Haves

Bachelor’s degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.
Less than 2 years of experience in a management capacity preferred.
Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.

Responsibilities

Coordinate prescription workflow and related activities to meet daily deadlines
Ensure workload is shared equitably among associates, including those in other teams
Coach and mentor their team members
Actively contribute to the successful on-boarding of new hires and cross-training of existing associates
Collaborate with other pharmacy associates to achieve desired results
Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame
Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management
Resolve or escalate operational and customer issues through a solution-based approach
Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team
Maintain working knowledge of the drugs/programs assigned to other teams
Able to disseminate knowledge and information efficiently to their team
Act as a Subject Matter Expert for their program portfolio
Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution
Participation in and representation of pharmacy at interdepartmental meetings
Prepare/review and process manual claims and audits in a timely manner
Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation
Enter prescriptions into the computer; retrieve and/or correct data in computer
Assist team in completion of day-to-day activities to meet Program deadlines
Screen calls and gather relevant information for Pharmacist
Oversee inventory management practices
Ensure timely completion of routine administrative tasks
Understand pharmacy performance metrics
Review and analyze reports, invoices or other financial documentation
Prepare, review and/or maintain Quality Assurance documentation, including CAPAs
Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation
The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time