Certified Pharmacy Technician: Signature Healthcare

Clearway Health • Brockton, MA

43d • $61,000 - $74,000 • Onsite

About The Position

Clearway Health is hiring a certified pharmacy technician to serve as a Pharmacy Patient Liaison I at its client partner, Signature Healthcare. This onsite role bridges patients and pharmacists, supporting people with complex specialty therapies while helping clinical teams deliver high-quality care. The liaison combines customer service and pharmacy operations knowledge to improve the patient experience and contribute to the specialty pharmacy program’s growth and performance.

The position focuses on enrolling and retaining patients in Clearway Health’s specialty pharmacy services, cultivating relationships with patients and healthcare professionals, and supporting medication adherence and continuity of care. The liaison also handles operational tasks such as navigating the patient electronic medical record (EMR), supporting prior authorization documentation, communicating with care teams, resolving patient care issues, and helping train new hires. The role requires working independently, managing multiple priorities, and meeting established goals in a fast-paced environment.

Requirements

• High school diploma or GED.
• Active, unrestricted Pharmacy Technician license with the Board of Pharmacy in the state of application.
• Active, unrestricted national certification verified by PTCB or ExCPT.
• At least 2 years of direct pharmacy experience.
• Excellent verbal and written English communication skills, including professional phone communication.
• Strong interpersonal skills to provide personalized customer service, advocate for patients, instill confidence, and explain information clearly.
• Organization, attention to detail, self-direction, multitasking and prioritization skills, dependability, empathy, quality focus, and goal orientation.
• Cultural sensitivity and comfort working with a wide range of social, racial, and ethnic populations.
• Discretion and confidentiality when handling sensitive information.
• Ability to understand and promote client objectives through coordination and commitment to program goals.
• Flexibility to adapt to changing departmental needs, including assisting teammates and adjusting assignments.
• High proficiency in Microsoft Office, particularly Excel, Word, and Outlook, and ability to learn relevant patient-care applications and extract information.

Nice To Haves

• Higher-level education.
• Knowledge of outpatient pharmacy operations.
• Knowledge of prescription insurance benefits and copay assistance programs.
• Experience interacting with healthcare professionals, including MDs, RNs, RPhs, and social workers.
• Knowledge of transplants, hepatitis C, infectious diseases including HIV, oncology, or other specialty medication therapies.
• Bilingual or multilingual skills beyond English appropriate to the patient population served.
• Knowledge of the prior authorization request process with third-party payors.
• Familiarity with the 340B drug program and ACO hospital models.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.

Responsibilities

• Meet enrollment goals by enrolling patients in Clearway Health’s Specialty Pharmacy program.
• Follow up on leads and generate new leads through provider relationships and direct customer service engagements.
• Build patient relationships by providing friendly, courteous, efficient service and encouraging use of Clearway Health’s patient care services.
• Provide medication adherence support using available tools and applications.
• Conduct outbound therapy and medication adherence check-ups and process refills to prevent gaps in therapy.
• Build and maintain relationships with providers, care teams, and ancillary support staff to maintain continuity of sales and enrollment functions.
• Develop trusting relationships to provide care for complex patients and support transitions from clinic to pharmacy.
• Create and develop strategic partnerships with healthcare professionals and provide information and support for successful patient care transitions.
• Navigate the patient EMR to answer questions and provide documentation for specialty pharmacy prior authorizations.
• Communicate professionally and promptly with doctors, nurses, clinical pharmacists, and practice managers in person, by phone, and through written EMR transmissions.
• Resolve high-level patient care issues and involve managers or clinicians when appropriate.
• Manage workload independently and meet established goals in a fast-paced environment.
• Train and support new hires in the expectations and day-to-day operations of their roles.

Benefits

• Competitive base salary.
• Eligibility to participate in the company’s bonus program.
• Comprehensive benefits package, including a wide range of benefits, perks, and wellness programs.
• Continuous learning opportunities.
• Holiday pay eligibility when working company-recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED