Pharmacy Operations Support-1
About The Position
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Leads daily operations for specialty pharmacy support functions including intake, benefits investigations, prior authorization follow‑ups, financial assistance coordination, and refill/order management. Supervises people by assigning work, coaching, approving time, documenting performance, and reinforcing unit policies and procedures. Monitors KPIs (turnaround time, first‑pass claim rate, call handling, dispensing accuracy, shipment timeliness, inventory variances), removes blockers, and escalates exceptions or cross‑team trade‑offs per guidelines. Coordinates workflows with pharmacists, prescribers, payers, distribution, and customer service to ensure compliant, on‑time fulfillment and cold‑chain integrity. Implements SOPs, work instructions, and quality checks; maintains audit‑ready documentation to support accreditation, privacy, safety, and quality standards. Improves processes and tools by capturing lessons learned, updating checklists and training aids with approval, and validating small changes using simple metrics. Oversees specialty inventory control and reconciliation, including temperature‑sensitive and controlled items; supports cycle counts and discrepancy resolution.
Requirements
- Bachelor's degree in healthcare administration, pharmacy operations, business, or a related field, or equivalent experience required.
- 3+ years of experience in pharmacy operations or specialty pharmacy, or a related field required.
Nice To Haves
- Less than 2 years of experience in a management capacity preferred.
- Certification in professional project management, pharmacist or pharmacy technician registration or licensure, or equivalent preferred.
Responsibilities
- Leads daily operations for specialty pharmacy support functions including intake, benefits investigations, prior authorization follow‑ups, financial assistance coordination, and refill/order management.
- Supervises people by assigning work, coaching, approving time, documenting performance, and reinforcing unit policies and procedures.
- Monitors KPIs (turnaround time, first‑pass claim rate, call handling, dispensing accuracy, shipment timeliness, inventory variances), removes blockers, and escalates exceptions or cross‑team trade‑offs per guidelines.
- Coordinates workflows with pharmacists, prescribers, payers, distribution, and customer service to ensure compliant, on‑time fulfillment and cold‑chain integrity.
- Implements SOPs, work instructions, and quality checks; maintains audit‑ready documentation to support accreditation, privacy, safety, and quality standards.
- Improves processes and tools by capturing lessons learned, updating checklists and training aids with approval, and validating small changes using simple metrics.
- Oversees specialty inventory control and reconciliation, including temperature‑sensitive and controlled items; supports cycle counts and discrepancy resolution.
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
