Pharmacy Operations Supervisor - Accredo

Cigna Group • Orlando, FL

4d • Onsite

About The Position

As an Operations Supervisor, you will be responsible for the day-to-day operations of a team of associates in Pharmacy Operations, monitoring productivity and performance standards while planning and directing workflow and project assignments. You will promote a positive team environment, ensure best practices are shared, and assist in the development of programs and process improvements to enhance the level of internal and external customer service provided. You will also oversee team and individual performance and service standards, and develop, coach, and provide feedback to employees concerning quality, reliability, accountability, and productivity.

Requirements

• High School Diploma or equivalent is required.
• Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting.
• Demonstrated leadership skills and the ability to effectively develop and assist team members.
• General PC knowledge; MS Office, Internet, email.
• Excellent oral, written and phone communication skills.
• Experience in training and coaching less experienced staff.
• Advanced problem solving skills.
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Ability to adapt to a dynamic working environment, make independent decisions.
• Demonstrated ability to handle difficult conversations in a professional manner.
• Ability to work Monday - Friday, 7:30 PM – 5:30 AM.

Nice To Haves

• Bachelor’s Degree preferred.
• Valid Pharmacy Technician License/Registration is a plus.

Responsibilities

• Monitor productivity and performance standards of a team of associates in Pharmacy Operations.
• Plan and direct workflow and project assignments.
• Promote a positive team environment and ensure best practices are shared.
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
• Oversee team and individual performance standards and service standards are met.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

Benefits

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay.
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture – bring your whole self to work every day!
• Growth and advancement potential
• This position may be eligible for shift differential and annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED