Pharmacy Operations Supervisor - Accredo

Cigna Group•Memphis, TN

6d•Onsite

About The Position

The Operations Supervisor leads day-to-day fulfillment operations, providing direct supervision of pharmacy technicians and production staff to ensure safe, accurate, compliant, and efficient prescription fulfillment. The role is accountable for productivity, quality, staffing, employee development, and operational performance across assigned shifts and work areas.

Requirements

High School Diploma or GED required
Relevant experience in operations/production environment.
An active Tennessee pharmacy technician license required.
Demonstrated leadership skills and the ability to effectively develop and assist team members
General PC knowledge; MS Office, Internet, email
Excellent oral, written and phone communication skills
Experience in training and coaching less experienced staff
Advanced problem solving skills
The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Ability to adapt to a dynamic working environment, make independent decisions
Demonstrated ability to handle difficult conversations in a professional manner

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Supervise daily fulfillment, packing, and pharmacy operations activities.
Lead and coach frontline employees to achieve service, productivity, and quality goals.
Monitor workflow and staffing to ensure production targets are met.
Drive compliance with pharmacy, quality, safety, and regulatory requirements.
Investigate operational issues and implement corrective actions.
Review quality events and partner with leadership on continuous improvement initiatives.
Conduct performance management, employee coaching, recognition, and development activities.
Support hiring, onboarding, training, and employee engagement efforts.
Collaborate with pharmacists, inventory leaders, operations managers, quality teams, and cross-functional partners.