Pharmacy Operations Supervisor

Guardian Pharmacy Services Management•Eugene, OR

5d•Onsite

About The Position

Managed Healthcare Pharmacy, a Guardian Pharmacy, is seeking a Pharmacy Operations Supervisor for their Eugene, OR location. This role is crucial for ensuring timely and accurate execution of pharmacy operations, including DE, MR, Fulfillment, and delivery functions. The supervisor will manage departmental leads, collaborate on objectives, and evaluate workflow enhancements to improve efficiency. The company focuses on delivering customized medication management solutions for healthcare organizations serving seniors and individuals with complex care needs, aiming to redefine pharmacy care through tech-enabled services and a dedicated team. They offer a fast-paced, diverse, and inclusive environment for career growth.

Requirements

High School Diploma or GED required
Pharmacy Technician license/certification/registration (per state requirements)
5+ years’ experience, preferably in high-volume pharmacy
2+ years’ experience as a manager/supervisor
Excellent computer skills, including pharmacy operations system knowledge
Excellent verbal and written communication skills
Excellent interpersonal skills and experience in supervising non-exempt employees
Ability to manage subordinate’s performance to achieve objectives of department
Ability to analyze workflow and staffing needs and implement improvements
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

Bachelor’s degree preferred
National Certification preferred (PTCB) may be required (pharmacy specific)
Lean Six Sigma skills and experience a plus

Responsibilities

Perform as a key member of the local management team, ensuring that all DE, MR, Fulfillment, and delivery functions are performed in a timely and accurate manner.
Manage departmental Leads to ensure that key metrics and labor goals are achieved.
Collaborate with leadership to develop departmental objectives and goals.
Assist in evaluating workflow/technological enhancements to improve efficiency; ensure Leads schedule adequate staff to meet the needs of the business within budgeted guidelines.
Hire, manage, train, evaluate, coach, and develop Supervisors/Lead Technicians; assign duties and responsibilities.
Assist with hiring and management of staff to ensure adequate coverage for workflow.
Ensure Supervisors/Leads assign work volume appropriate to each technician’s duties and measure both productivity and accuracy for each technician.
Coach and develop Lead Technicians; assign duties and responsibilities.
Responsible for ensuring operation of business is conducted efficiently and accurately while maintaining a high level of customer service.
Evaluate workflow processes and implement changes as necessary to meet deadlines for input.
Working with the Director, Pharmacy Operations, address and resolve customer issues related to operations and quality.
Work collaboratively with other functional areas to keep work flowing smoothly and efficiently.
Develop training manuals and programs for department and update as needed.
Maintain actual salary costs for DE, MR and Fulfillment functions within annual salary budget.
Directly involved with account management for new and current facilities.
Manage new facility on-boarding related to operations.
Relationship management with relevant key vendors, if applicable.
Work collaboratively with other team members to keep work flowing smoothly and efficiently.
Lead by example in all areas of role to support non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding P & P.