Pharmacy Operations Representative

Cigna Group•Whitestown, IN

12d•Onsite

About The Position

This position partners with leadership across our team to help deliver on our promise to patients by streamlining communications, administrative tasks, and projects in our production departments. The role involves supporting operations production and management teams, escalating requests and support needs, and leading projects that support production goals. The Pharmacy Operations Administrative Coordinator will advocate for internal customers and team members, partnering and promoting engagement at all levels of the team, and can work independently on projects for supervisors. The role may require working in production to support business needs, including during times of high volume or holidays, becoming a subject matter expert in multiple functions to meet demands as needed in areas such as Warehouse, Packing, Mail Manifest, Automation, or Bulk and Prep. The position also assists with coaching and administrative duties for supervisors, coordinating across all shifts to maintain efficiency, scheduling and coordinating meetings using Microsoft Outlook for the leadership team, and assisting in the efficient management of programs to ensure timely response and completion. Examples of programs include Cigna Standout Recognition, ALPS reporting, New Hire Orientation, Shift cross over, Safety, and Hiring events. The role involves preparing reports for the management team, working in collaboration with Resource Management Group (RMG) partners, and posting critical, approved communications throughout the pharmacy in all areas of Operations to ensure consistency, including monitoring communications and removing outdated postings. Additionally, the role involves posting consistent Overtime Sign up requests in all departments for all shifts as needed, pulling information from the postings for the management team, and potentially attending Operations Overtime planning meetings. The position also assists in support and administrative tasks and reminders for supervisors, including shift differential changes, new hire calls, interview support, and shift preference forms. Entering requests for Real Estate, IT, or Supply needs, as well as tickets for stuck transactions or other technology team help needs, is also part of the role to ensure the correct functioning of the Pharmacy. Collecting records for Training/CTL completion and maintaining cross-training data for each department, ensuring consistency between shifts, are also key responsibilities.

Requirements

Must be trained and remain current in eligible Back End Pharmacy production areas
Project coordination skills
Must exercise good judgement, problem solving skills and maintain the highest levels of confidentiality and integrity
Must have excellent written communications and interpersonal skills
Ability to keep deadlines straight and prioritize work accordingly
Ability to anticipate future needs and act proactively
Must be comfortable operating in a fast-paced environment
Self-starter with excellent organizational skills and ability to work independently, remain focused and execute work with minimal supervision, able to multi-task effectively
Experience with Outlook Scheduling, Excel and Word a plus

Responsibilities

Supporting operations production and management teams, escalating requests and support needs.
Leading projects that support production goals, including working with area teams on projects such as Kan Ban roll outs and inventories.
Advocate for internal customers and team members, partnering and promoting engagement at all levels of the team.
Work independently on projects for supervisors.
Work in production to support business needs, including during times of high volume or holidays, becoming a subject matter expert in multiple functions to meet demands as needed, which can be in the Warehouse, Packing, Mail Manifest, Automation, or Bulk and Prep areas.
Assist with coaching and administrative duties as needed for supervisors, coordinating across all shifts to maintain efficiency.
Scheduling and coordinating meetings using Microsoft Outlook for the leadership team, as needed.
Assist in the efficient management of programs to ensure timely response and completion. Examples would be Cigna Standout Recognition, ALPS reporting, New Hire Orientation, Shift cross over, Safety, and Hiring events.
Prepare Reports to all Management team members in a timely manner.
Working in collaboration with Resource Management Group (RMG) partners.
Posting critical, approved communications throughout the pharmacy in all areas of Operations to ensure consistency, including monitoring communications and removing any outdated postings.
Posting consistent Overtime Sign up requests in all departments for all shifts as needed, pulling information from the postings for the management team as needed, and may include attending Operations Overtime planning meetings.
Assisting in support and administrative tasks and reminders for supervisors, including: shift differential changes, new hire calls, interview support, and shift preference forms.
Enter requests as needed for Real Estate, IT, or Supply needs as well as tickets as needed for stuck transactions or other technology team help needs to ensure the correct functioning of the Pharmacy.
Collecting records as needed for Training/CTL completion and maintain cross training data for each department, ensuring consistency between the shifts.