Pharmacy Operations Manager – Front End
About The Position
The Pharmacy Hub is looking for an exceptional, high-potential healthcare operator who wants to grow into a major leadership role as the company scales. This is not a traditional pharmacy operations job and not a traditional sales management job. We are looking for someone who understands the pharmacy business, is intellectually curious, highly analytical, commercially minded, and capable of learning every part of the organization. This position will lead front-end operations end to end — spanning sales, technical, finance, client onboarding, account management, and all pre-PV1 workflows (everything from intake and order entry through the point of pharmacist verification) — and will build and implement automation solutions, leveraging a healthcare or pharmacy background, to help us scale efficiently and improve the entire client journey from signed contract through launch, fulfillment, retention, and expansion. As TPH continues to grow, this individual will help professionalize the front-end organization — replacing ad hoc workflows with documented, automated, accountable processes — and will become a trusted operational partner to executive leadership as responsibilities expand. Reporting structure: this position reports directly to CEO. Team structure is expected to evolve, with responsibility for Sales, Onboarding, Account Management, the technical team’s TPH stack, and the Pre-Pv1 team. We want someone early enough in their career to still be hungry and highly coachable, but accomplished enough to demonstrate an unmistakable pattern of rapid advancement and increasing responsibility.
Requirements
- Approximately 4–9 years of total professional experience
- Meaningful experience within a specialty, mail-order, compounding, digital, infusion, 340B, PBM, pharmacy-services, or other sophisticated pharmacy organization
- Experience beyond dispensing or traditional retail pharmacy operations
- Demonstrated advancement significantly faster than peers, with a track record of taking on responsibility outside the original job description
- Exposure to pharmacy management, implementation, strategic accounts, customer success, business operations, analytics, supply chain, project management, finance, or process improvement
- Strong analytical capability and comfort working with data
- The ability to understand technology and systems — not necessarily as an engineer, but as a sophisticated business user who can specify and drive automation
- Excellent communication skills across clients, employees, executives, pharmacists, and technical teams
- Strong leadership potential even without a large leadership title yet
- A bachelor's degree at minimum; MBA, MHA, MS, or another strong graduate degree preferred (business, healthcare administration, operations, analytics, finance, supply chain, information systems, or related)
- Pharmacy industry experience is required
- Pharmacists/PharmDs are not the target profile for this position
Nice To Haves
- This role is intentionally designed for someone who does not want to stay in the same job for the next five years. Depending on performance and individual strengths, the position can evolve toward senior leadership across: Commercial Operations | General Management | Revenue Operations | Client Success | Pharmacy Operations | Strategy
- We are looking for someone with the potential to become one of the company's key leaders — not someone simply looking for their next job.
Responsibilities
- Lead front-end operations, including all pre-PV1 workflows: patient/order intake, data entry, order processing, and everything upstream of pharmacist verification
- Work directly with pharmacy operations to ensure new programs can be executed successfully at scale
- Lead and professionalize the sales, account management, and client onboarding functions
- Own the transition from signed customer → implementation → pharmacy launch → ongoing account performance
- Build and put automation solutions in place across front-end operations, drawing on healthcare/pharmacy domain expertise — replacing manual work with scalable systems and processes
- Identify manual, error-prone, or undocumented workflows across sales, onboarding, pharmacy operations, technical, finance, and client service, and personally drive solutions
- Establish accountability, KPIs, dashboards, workflows, and operating processes
- Analyze client performance, volume, profitability, retention, implementation timelines, and operational performance
- Improve coordination between Sales, Account Management, Onboarding, IT, Pharmacy Operations, Finance, and leadership
- Manage and develop people while identifying where the organization needs stronger talent
- Become a trusted operational partner to executive leadership and take on progressively larger responsibilities as the company grows
Benefits
- 401(k) with up to 4% matching
- Medical, dental, vision and life insurance
- Paid time off that grows with your tenure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
