Pharmacy Operations Manager – Front End
About The Position
The Pharmacy Hub is seeking a high-potential healthcare operator to grow into a major leadership role as the company scales. This position will lead front-end operations end to end, including sales, technical, finance, client onboarding, and account management, as well as all pre-PV1 workflows. The role involves building and implementing automation solutions to scale efficiently and improve the client journey. The individual will professionalize the front-end organization by replacing ad hoc workflows with documented, automated, and accountable processes, becoming a trusted operational partner to executive leadership. This position reports directly to the CEO and will have responsibility for Sales, Onboarding, Account Management, the technical team’s TPH stack, and the Pre-Pv1 team. The ideal candidate is early in their career, hungry, coachable, and accomplished with a pattern of rapid advancement.
Requirements
- Business-minded pharmacy operator (not a pharmacist).
- Approximately 4–9 years of total professional experience.
- Meaningful experience within a specialty, mail-order, compounding, digital, infusion, 340B, PBM, pharmacy-services, or other sophisticated pharmacy organization.
- Experience beyond dispensing or traditional retail pharmacy operations.
- Demonstrated advancement significantly faster than peers, with a track record of taking on responsibility outside the original job description.
- Exposure to pharmacy management, implementation, strategic accounts, customer success, business operations, analytics, supply chain, project management, finance, or process improvement.
- Strong analytical capability and comfort working with data.
- Ability to understand technology and systems as a sophisticated business user who can specify and drive automation.
- Excellent communication skills across clients, employees, executives, pharmacists, and technical teams.
- Strong leadership potential.
- A bachelor's degree at minimum.
Nice To Haves
- MBA, MHA, MS, or another strong graduate degree preferred (business, healthcare administration, operations, analytics, finance, supply chain, information systems, or related).
Responsibilities
- Lead front-end operations, including all pre-PV1 workflows: patient/order intake, data entry, order processing, and everything upstream of pharmacist verification.
- Work directly with pharmacy operations to ensure new programs can be executed successfully at scale.
- Lead and professionalize the sales, account management, and client onboarding functions.
- Own the transition from signed customer to implementation, pharmacy launch, and ongoing account performance.
- Build and implement automation solutions across front-end operations, drawing on healthcare/pharmacy domain expertise to replace manual work with scalable systems and processes.
- Identify manual, error-prone, or undocumented workflows across sales, onboarding, pharmacy operations, technical, finance, and client service, and personally drive solutions.
- Establish accountability, KPIs, dashboards, workflows, and operating processes.
- Analyze client performance, volume, profitability, retention, implementation timelines, and operational performance.
- Improve coordination between Sales, Account Management, Onboarding, IT, Pharmacy Operations, Finance, and leadership.
- Manage and develop people while identifying where the organization needs stronger talent.
- Become a trusted operational partner to executive leadership and take on progressively larger responsibilities as the company grows.
Benefits
- 401(k) with up to 4% matching
- Medical, dental, vision and life insurance
- Paid time off that grows with your tenure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
