Pharmacy Operations-Account Manager

Cardinal Health

1d•Remote

About The Position

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster.

Requirements

Pharmacy Technician experience preferred
5+ years of experience in pharmacy operations, program management, or client services preferred.
Strong understanding of HUB pharmacy operations and specialty pharmacy services.
Excellent communication, presentation, and interpersonal skills.
Proven ability to manage complex projects and cross-functional teams.
Proficiency in Microsoft Office Suite; experience with CRM and reporting tools preferred.
Operate with minimal supervision, demonstrating ownership of program outcomes and client relationships.
Make independent decisions within established guidelines and escalate only complex or high-impact issues.
Influence cross-functional teams and drive alignment between client needs and business objectives.
Serve as a subject matter expert in pharmacy operations and program management.
Provide strategic input into program planning, development, and continuous improvement.
Communicate effectively with senior leadership, including directors and external stakeholders.
Lead problem-solving initiatives, proactively identifying risks and implementing mitigation strategies.
Manage multiple priorities and adapt to changing client and business needs.
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

Responsibilities

Serve as the primary point of contact for client communications and escalations.
Lead Quarterly Business Reviews (QBRs) and deliver client-facing presentations.
Respond to client requests and ensure timely resolution of issues.
Oversee daily operations and ensure alignment with client expectations and internal standards.
Monitor and ensure key performance indicators (KPIs) are met or exceeded.
Provide input into strategic planning and program development.
Act as liaison between HUB pharmacy, Sonexus, and client teams.
Collaborate with IT to troubleshoot and resolve technical issues.
Coordinate with internal departments to fulfill client requests while maintaining business alignment.
Prepare, analyze, and submit operational and performance reports.
Maintain accurate documentation of program activities and client communications.
Manage client contracts and ensure compliance with terms and service level agreements.
Support audits and regulatory reviews as needed.
Communicate regularly with directors and senior leadership.
Serve as a subject matter expert on pharmacy operations and program management.