Pharmacy Navigator I

Cencora•Town of Berlin, NY

10d•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

Requires 1+ year(s) directly related and progressively responsible pharmacy experience.
Ability to communicate professionally and effectively both orally and in writing
Ability to work independently and as part of a team in a fast-paced environment.
Strong interpersonal skills with ability to quickly and creatively address patient issues and communicate compassionately with patients.
Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
Strong organizational skills; attention to detail
Good analytical skills.
Commitment to maintaining patient confidentiality and privacy.
Experience in using pharmacy software systems and electronic health records.

Nice To Haves

Bachelor's degree program preferred.
Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification or comparable state certification is preferred.

Responsibilities

Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision.
Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues.
Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes.
Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments.
Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously.
Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon.
Review patient insurance for affordability.
Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance.
Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist.
Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.
Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills.
Perform related duties as assigned.