PHARMACY SPECIALTY NAVIGATOR

Covenant HealthCare•Saginaw, MI

8h•Hybrid

About The Position

Under minimal supervision of a Pharmacist, the Pharmacy Navigator/Liaison will work closely with physicians, medical staff, and nursing, providing integrated support to patients. This role works closely with patients to deliver a full continuum of medication adherence support and encourages patients of clinics to utilize Covenant HealthCare Pharmacy to benefit from our complete Health System integration. Given that the Pharmacy Navigator/Liaison may spend time in provider clinics to help implement centralized services, seamlessly integrating with the clinic team is critical. The Navigator/Liaison works with patients, families, providers, and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families, and caregivers to understand the patient care plan and self-care management responsibilities. This person demonstrates excellent customer service performance in that their attitude and actions are at all times consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Requirements

High School Diploma or GED required
Pharmacy technician who is registered as a pharmacy technician in the state of Michigan
Excellent organizational, teamwork, interpersonal, time management, consensus-building, and written and verbal communication skills
Excellent communication skills (fluency in writing, reading and speaking English)
Proficiency with MS Word, Excel, PowerPoint, and other software
Ability to work with Electronic Medical Records and Pharmacy Dispensing Software
Ability to perform a variety of manual dexterity movements (i.e., keyboard data entry)

Nice To Haves

Nationally certified as a CPhT or equivalent is strongly preferred
Preferred 3-5 years' experience as a Pharmacy Technician
Additional future licensure may need to be obtained in a mutually agreed upon timeframe.
Preferred experience working with electronic medical records (EPIC)

Responsibilities

As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
Educate prospective pharmacy patients on how Covenant HealthCare serves patients and improves their overall care.
Support outpatient retail and specialty prescription medication needs.
Help obtain Prior Authorizations for patient medications and services by collecting and submitting all necessary information
Follows prior authorization procedures to ensure standardization of approval for all sites
Maintains continued authorizations ensuring continued patient access
Notifies patients of their financial responsibility and discuss payment arrangements
Coordinates and communicates information to providers/clinical staff, patient in a timely manner
Notifies patient of the prior authorization status and informs them of their financial responsibility
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
Communicate effectively with the centralized Pharmacy services team
Help develop new processes to ensure smooth operations and patient care
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Answer, resolve and triage inbound calls and questions
Make refill reminder calls under the direction of a pharmacist.
Resolve insurance related issues, including prior authorizations
Assist patients with access to medications through various forms of financial assistance.
Ensure appropriate documentation in all required systems
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolves problems; recommend improvements; implement change.
Actively participate in process improvement initiatives.
Keep skills and knowledge up to date through educational opportunities, professional publications, and participating in professional organizations.
Other duties as assigned.