Pharmacy Manager, Store 16155

CVS Health•Albany, OR

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, model best practices, and maintain a culture of safety, excellence, inclusion, and accountability. The role includes direct management of pharmacy colleagues, coaching and performance follow-up, onboarding and training, scheduling, and oversight of pharmacy operations and regulatory compliance. The manager works at the bench, supports safe and accurate prescription fulfillment, provides counseling and immunizations, addresses patient insurance and medication issues, and supports pharmacist-delivered clinical services where permitted. The position also manages inventory, reviews operational reporting and develops action plans, partners with the Store Manager on pharmacy talent and cross-training, and maintains clinical and technical skills as the industry evolves. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with 32 anticipated weekly hours.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service, team orientation, and communication skills, including active listening.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to lead, coach, motivate, delegate, provide feedback, and manage team performance.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; operate or adjust machines precisely; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach colleagues, and follow up consistently to strengthen pharmacy performance.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, help maintain a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements concerning controlled substances, records, privacy, security, and workplace safety.
Lead by example, delegate and empower team members, motivate colleagues, solve problems, adapt to changing circumstances, and coach, recognize, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.