About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately under applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development. The manager leads patient-facing, operational, people-management, training, communications, business-performance, and business-planning activities. This includes counseling patients; overseeing prescription dispensing and pharmacy compliance; maintaining pharmacy systems and documentation; resolving insurance and patient issues; managing staff and inventory; analyzing performance; and developing relationships with local healthcare providers and the community. The position requires a pharmacy degree and current pharmacist licensure in the states within the district, along with immunization certification or willingness to obtain it within 90 days. Applicants must have at least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology, and insurance billing. Supervisory experience planning, organizing, and directing pharmacy staff work is also listed. Additional internal-candidate criteria are specified in the posting. The posting mentions a $75,000 sign-on bonus available and links to Walgreens benefits information, but does not enumerate specific benefits.

Requirements

  • Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
  • Current pharmacist licensure in the states within the district.
  • Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
  • At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
  • Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
  • Supervisory experience planning, organizing, and directing the work of pharmacy staff.
  • Internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the last 12 months.
  • Internal candidates: at least six months of pharmacy experience with Walgreen Co.
  • Internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

  • Engage patients, offer assistance, resolve issues, and provide a positive patient experience.
  • Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
  • Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
  • Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
  • Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
  • Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
  • Establish efficient pharmacy workflow, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions.
  • Open and close the pharmacy and manage shift changes.
  • Collaborate with the Store Manager to identify and develop strategic business opportunities.
  • Maintain knowledge of pharmacy technology systems and support staff and patients with those systems.
  • Identify opportunities to improve productivity and ensure insurance claims are processed accurately.
  • Resolve patient issues with insurance companies and medical providers, and conduct or participate in third-party audits.
  • Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
  • Provide clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
  • Partner with centralized support on patient registration, exception resolution, and patient issues.
  • Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
  • Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
  • Prepare and submit required pharmacy records, reports, and documentation.
  • Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as necessary, while ensuring employment-law compliance.
  • Set expectations and goals with the Store Manager, promote teamwork, and foster a shared vision.
  • Recognize staff improvements, oversee training and formal performance reviews, identify high-potential team members, and support career progression.
  • Address employee relations concerns, complaints, conflicts, and team morale.
  • Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
  • Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
  • Develop relationships with local medical professionals and promote pharmacy services and business growth in the community.
  • Support the Store Manager in expanding community awareness of health and wellness.

Benefits

  • A $75,000 sign-on bonus is available.
  • The posting directs applicants to Walgreens benefits information but does not specify individual benefits.
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