Pharmacy Liaison - Clinic Setting

Shields Health Solutions•Albany, NY

2d•$62,353 - $64,000•Onsite

About The Position

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff. Applicants should be results-oriented with a positive outlook, focused on high patient quality and service, and detail-oriented with strong administrative/organizational skills. You should be mature, approachable, professional, and comfortable interacting both in-person and on the phone, reliable, tolerant, and determined. An empathetic communicator who can see things from the other person’s point of view, and most importantly, a team player in a close-knit environment.

Requirements

Experienced pharmacy technicians; CPhT preferred but not required
Required 2 years of experience as a Pharmacy Technician
High School Diploma or GED required
Strong interpersonal communication
Ability to work independently and demonstrate good judgment
Excellent verbal and written communication
Highly proficient in Microsoft Office (Excel & Word)
Quick learner of new software programs
Strong organizational/administrative skills
Organized, high-integrity, attention to detail
Dependable, quality-focused, empathetic
Good listener and communicator
Energetic, highly motivated, team player
Discretion and confidentiality essential

Nice To Haves

Preferred 3–5 years as a Pharmacy Technician
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Responsibilities

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
Encourage patients of specialty clinics to utilize pharmacy services for superior care
Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics
Provide “legendary” care to hospital patients with custom medication management services
Work alongside hospital clinicians to serve patients face-to-face and over the phone
Educate prospective pharmacy patients on how hospital services improve care
Support outpatient retail and specialty prescription needs
Grow the specialty pharmacy’s patient population
Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
Communicate effectively with the centralized Patient Service Center regarding reports and lists
Help develop new processes for smooth operations and patient care
Identify medications requiring special storage (hazardous/refrigerated)
Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
Answer, resolve, and triage inbound inquiries
Perform refill reminder calls under pharmacist supervision
Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
Ensure accurate documentation in all systems
Manage and update data using database applications
Apply observations to improve productivity, quality, and service standards
Identify trends, resolve problems, recommend improvements
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders
Protect organization’s value by maintaining confidentiality
Update knowledge through education, publications, and networking
Willing to do whatever is necessary for the betterment of the Company
Other duties as assigned