Pharmacy Liaison - Clinic Setting

Shields Health Solutions•Albany, NY

1d•Onsite

About The Position

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff. Applicants should be results-oriented with a positive outlook, focused on high patient quality and service, and detail-oriented with strong administrative/organizational skills. You should be mature, approachable, professional, and comfortable interacting both in-person and on the phone, reliable, tolerant, and determined, an empathetic communicator who can see things from the other person’s point of view, and most importantly, a team player in a close-knit environment.

Requirements

Experienced pharmacy technicians
Required 2 years as a Pharmacy Technician
High School Diploma or GED required
Strong interpersonal communication
Ability to work independently and demonstrate good judgment
Excellent verbal and written communication
Highly proficient in Microsoft Office (Excel & Word)
Quick learner of new software programs
Strong organizational/administrative skills
Organized, high-integrity, attention to detail
Dependable, quality-focused, empathetic
Good listener and communicator
Energetic, highly motivated, team player
Discretion and confidentiality essential

Nice To Haves

CPhT preferred but not required
Preferred 3–5 years as a Pharmacy Technician
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Responsibilities

Provide integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications.
Encourage patients of specialty clinics to utilize pharmacy services for superior care.
Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics.
Provide “legendary” care to hospital patients with custom medication management services.
Work alongside hospital clinicians to serve patients face-to-face and over the phone.
Educate prospective pharmacy patients on how hospital services improve care.
Support outpatient retail and specialty prescription needs.
Grow the specialty pharmacy’s patient population.
Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.).
Communicate effectively with the centralized Patient Service Center regarding reports and lists.
Help develop new processes for smooth operations and patient care.
Identify medications requiring special storage (hazardous/refrigerated).
Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids).
Answer, resolve, and triage inbound inquiries.
Perform refill reminder calls under pharmacist supervision.
Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance.
Ensure accurate documentation in all systems.
Manage and update data using database applications.
Apply observations to improve productivity, quality, and service standards.
Identify trends, resolve problems, recommend improvements.
Actively participate in process improvement initiatives.
Act as a value-added business partner to stakeholders.
Protect organization’s value by maintaining confidentiality.
Update knowledge through education, publications, and networking.
Willing to do whatever is necessary for the betterment of the Company.
Other duties as assigned.