Pharmacy Liaison Coordinator

Cardinal Health

3d•$21 - $31•Remote

About The Position

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. The Pharmacy Liaison Coordinator primarily serves as a liaison between the business, and Specialty Pharmacy stakeholder partners to ensure hub patients sent to Specialty Pharmacies successfully access much needed therapy. This role plays a critical role in ensuring a seamless transition throughout the patient journey as the hub completes reimbursement services and transfer the patient to a Specialty Pharmacy to complete their journey. This position serves as a critical bridge in ensuring patients get access to therapy in a fast, efficient and streamlined manner.

Requirements

High School Diploma, GED or equivalent work experience, preferred
3-6 years of experience, preferred
Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plans is preferred.
Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
Excellent observation skills to easily identify trends and problems while providing solutions.
Superior written & verbal communication skills.
Experience in phone-based customer service preferred.
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM - 8:00 PM CST.
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

Responsibilities

Handle customer escalated cases through investigation and case review.
Responsible for maintaining an issues log that clearly states all encountered issues and steps to resolve the issue.
Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate.
Answer requests from doctors and/or patients checking on the status of the triage.
Perform other activities related to internal initiatives and/or the manufacturer’s program as assigned.
Support manufacturer field team members as required on case updates.
Works internally with team members regarding patients’ cases.
Ability to identify, document, and submit Adverse Events during customer contact or via received documentation.
Serving as Single Point of Contact for Cardinal Health Sonexus™ Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies.
Responsible for handling escalated cases and reporting to field-based representatives as needed.
Responsible for running all reports relative to Cardinal Health Sonexus™ Access and Patient Support and program dispenses, addressing any issues or errors discovered.
Responsible for ensuring accounts are updated and accurate, submitting IT escalations if required.
Support the hub team with work overflow and reimbursement support when necessary.