Pharmacy Intern

CVS Health • Jacksonville, FL

21d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy school learning in a retail pharmacy setting and preparing for increasing responsibility as a pharmacist. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations.

In the pharmacy, interns support smooth operations and help ensure prescriptions are filled promptly, safely, and accurately. They learn to follow standard operating procedures and pharmacy workflow, provide caring patient service, and contribute to a safe, inclusive team culture. As their tenure increases, they take on greater responsibility for pharmacy operations and patient care, subject to applicable laws and supervision requirements.

Where permitted and after meeting applicable training and certification requirements, interns may also support immunizations and other patient health care services. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position.

Requirements

• Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer service skills and ability to understand and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying or receiving detailed information.
• Ability to use mathematics to solve prescription-related problems, such as calculating tablets, days’ supply, or bottle quantities.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the role’s physical demands, including standing and moving for extended periods, lifting, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; once state regulations are met, interns are expected to strive to provide patient immunizations.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
• Help ensure prescriptions are fulfilled promptly, safely, and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer to counsel, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and respond constructively to feedback.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where allowed by law and supported by required training and certification.
• Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed